Customer Service Complaint
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How to write a Customer Service Complaint Letter? Do you have an urgent concern or complaint and you want to write a Customer Service Complaint Letter? Download this Complaint Letter now!
In this case, we know you don't want to spend more time on the issue, but its good you act and complaint about the situation. A complaint hopefully increases the quality and service level of the organization that caused the issue.
Investment Dealers Association
The Ombudsman for Banking Services and Investments
I am writing this letter as a follow-up to our meeting of January 7th in order to summarize and expand upon our prior discussion relating to OBSI s proposed Terms of Reference. Systemic issues concept You have advised that the intent of adding the systemic issues concept to the OBSI Terms of Reference is to provide OBSI with the ability to provide restitution recommendations relating to systemic issues where an investigation into an individual complaint indicates that a wider problem may exist for other customers of the same financial services provider.. its document entitled Collaboration", dated "the Services - A Framework for Joint Forum of Financial Market Regulators recommended that: "The terms of reference of the OmbudService should include the authority to identify and investigate systemic or widespread issues an OmbudService may find in the course of its work arising from complaints regarding an individual firm or more broadly in a sector.". In summary, there are two ways to address the concerns identified above: (1) Remove the proposed complaint handling requirements from section 15 of the proposed revised OBSI Terms of Reference - this approach would underscore OBSI s position that it is not seeking to become engaged in setting regulatory standards: or (2) Exempt participating firms from OBSI s proposed complaint handling requirements in cases where they are already subject to regulatory complaint handling requirements..
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