Operating Level Agreement

Legal communication is essential to individuals and companies to ensure truthful, accurate information exchange and enable morally-correct decision making. This is important to give consideration on how to communicate and how to remain lawful in your day-to-day business activities. Therefore, communication in situations that involve legal complications, request extra attention. Using our easy-to-modify Operating Level Agreement helps to make a perfect document for any kind of personalized legal matter.

Legal professionals are in need of templates more than any other industry. Our trustworthy legal templates are all drafted and screened by legal professionals that have experience in special law-related fields and are actively involved in legal issues around the topic. This Operating Level Agreement template covers the most important subjects and will help you to structure and communicate in a professional and legal way with those involved. 

Download this professional legal Operating Level Agreement template now and save yourself time, efforts and possibly reduce the lawyer-fees in order to become more successful.

Using our legal templates will help you to deal with the situation! However, this Legal template will help you dealing with this legal matter, we still recommend you to consider to find legal support in case you have doubts dealing with it the right way. 

03/22/07 1 OLA template final.doc Operational Level Agreement (OLA) Template Operational Level Agreement (OLA) By ITS Service Providers For Service name Effective Date: Document Owner: Version Version Date Revision / Description Author Approval Approver Title Approval Date Agreement Termination Approver Title Termination Date Other Agreement Ref.: Last Update: March 22, 2007 Operational Level Agreement (OLA) Template Table of Contents Operating Level Agreement (OLA) Template ........................................................................................................... 2 Parties Responsible 2.1 Stakeholders List all relevant contact persons, for example: The following Service Provider(s) will be used as the basis of the Agreement and represent the primary stakeholders associated with this OLA: Stakeholder Stakeholder 1 Stakeholder 2 Title / Role Title / Role Title / Role Contact Information Contact Information Contact Information NOTE: Availability is defined in Section 4, Hours of Coverage, Response Time Escalations.. 5.6 Service Exceptions Any deviations from current policies, processes and standards are noted by the following Service Exceptions: (Insert any special exceptions related to coverage times and dates) Exception Federal Holidays Fiscal Year Close Emergency service coverage Parameters N/A Last business day in May Critical business need Coverage No coverage Additional coverage, 8:00 a.m. to 5:00 p.m. U.S. Eastern time Customer may request support by contacting the Help Desk during from 8am-5pm or 99 from 5pm8am Last Update: March 22, 2007 Operational Level Agreement (OLA) Template 6 Reporting, Reviewing and Auditing Any agreement requires oversight and reporting, and no agreement runs forever..  

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