IT System Analyst Job Description



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Are you looking for an IT System Analyst Job Description? What does an IT systems analyst do? What are the duties of a system analyst?

This Information Technology System Analyst Job Description has ways to grab its audience’s attention. It is crafted by HR professionals, intelligently structured and easy to navigate, and provides the major categories that you should include. For example:

Job title: the formal title of the position;

Reports to: the title of the position that the job incumbent reports to

Job purpose: a brief description of the general nature of the position; an overview of why the job exists; and what the role is expected to accomplish. The job purpose is usually not more than four sentences long. Under general supervision (Information Technology Systems Analyst) or direction (Senior Information Technology Systems Analyst), performs a variety of technical duties involved in installing, maintaining, testing, and maintenance of the {{Organization}}’s computerized information systems including for all computer workstations and peripherals, network equipment, telephone systems, and software used by {{Organization}} departments; responds to requests for assistance from system users and resolves operations problems; troubleshoots analyzes and resolves complex systems, internal and internet e-mail systems, and application problems; and performs various diagnostic testing and maintenance on system hardware.

This is the full journey level class within the Information Technology Systems Analyst series. Employees within this class perform the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Positions in this class series are flexibly staffed and advancement to the “Senior” level is based on possession of required certifications and is at the discretion of higher-level supervisory or management staff.

Senior Information Technology Systems Analyst - This is the advanced journey-level class in the Information Technology Systems Analyst series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and responsible types of duties assigned to classes within this series.

Employees at this level are required to be fully trained in all procedures related to the assigned area of responsibility. Positions in this class series are flexibly staffed and are generally filled by advancement from the Information Technology Systems Analyst level, or when filled from the outside, require prior experience and certifications. Advancement to the “Senior” level is based on the possession of required certifications and is at the discretion of higher-level supervisory or management staff.

Duties and responsibilities: 
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Provide day-to-day operational support for the {{Organization}}’s computer systems including the {{Organization}}’s network, hardware and software, telephone systems, and related equipment.
2. Install, configure, upgrade, troubleshoot, and repair computers, computer components, software, and peripheral devices; maintain, install, and upgrade file servers and other network hardware.
3. Provide information system user support; respond to questions and inquiries on various hardware and software issues.
4. Install and/or plan and coordinate the installation, testing and support of computer hardware and software applications; coordinate the repair and replacement of computer components and related {{Organization}} Information Technology Systems Analyst/Sr. Information Technology Systems Analyst equipment.
5. Perform and implement systems maintenance, making program modifications as necessary to meet user requirements; review and modify programs to correct errors and improve efficiency and cost-effectiveness.
6. Perform network administration functions such as maintaining user accounts and passwords, installing, upgrading, and maintaining software on servers, upgrading server hardware, and troubleshooting and resolving network connectivity issues.
7. Administer and maintain the {{Organization}}’s internal and internet e-mail systems; install, configure and set up user accounts and client upgrades; troubleshoot and resolve mail hardware and software problems.
8. Administer and maintain firewall applications for the internet; troubleshoot and resolve problems; install system upgrades as necessary.
9. Provide support in the operation of the {{Organization}}’s a telephone and voice mail systems; provide support to {{Organization}} supplied cell phones as necessary.
10. Perform system backups and maintain a backup library for the {{Organization}}’s network.
11. Remain informed of changes in user and system software and hardware requirements.
12. Assist in the preparation of bid specifications, and analysis of bid proposals for computer and network equipment and software.
13. Assist in developing training or conduct training in computer systems and software as needed.
14. Obtain quotations and arrange for the purchase of new technology; prepare invoice payments as necessary.
15. May coordinate data transfers with other agencies.
16. Maintain a variety of records and prepare special reports.
17. Maintain current knowledge of information technology trends and innovations; attend and participate in job-related seminars and professional group meetings; read applicable industry publications.
18. Perform related duties as required.

Qualifications: state the minimum qualifications required to perform the job successfully, and include:
  • Education
  • Professional Certification
  • Experience
  • Specialized knowledge
  • Skills
  • Abilities
  • Other qualities such as personal characteristics
IT System Analyst example qualifications:

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
  • Operational characteristics of information services systems, hardware and software.
  • Principles and practices of computer science and information systems.
  • Computer operating systems and local area network applications.
  • Methods and techniques of training and instruction.
  • Principles and practices of systems analysis.
  • Principles, practices, methods, and techniques used in the installation, troubleshooting and maintenance of systems, networks, and applications.
  • Characteristics and limitations of computer systems and related equipment.
  • Wireless networking technology including access and security.
  • Methods and techniques of installing and maintaining network devices including switches, routers and hubs.
  • Various commercially packaged software including word processing, spreadsheet, database, and graphics applications.
  • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Ability to:
  • Analyze, design, program, and maintain information systems and peripherals.
  • Install computer equipment, related peripherals, and software.
  • Troubleshoot hardware and software problems.
  • Analyze data and develop logical solutions to complex computer application problems.
  • Make recommendations in information system selection and software application packages.
  • Instruct and train staff in information system operations.
  • Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
  • Adapt to changing technologies and learn the functionality of new equipment and systems.
  • Understand and follow oral and written instructions.
  • Work independently in the absence of supervision.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Information Technology Systems Analyst

Working conditions: state whether a person has to work in special circumstances, such as shift work, working outdoors, working with challenging clients, etc.

Physical requirements: state whether the job is physically demanding like one is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.

Direct reports: list by job title any positions to be supervised by the incumbent.

Approved by: signature of the person with the authority to approve the job description

Date approved: the date upon which the job description was approved

Reviewed: date the job description was last reviewed

Ideally, a job description should be reviewed annually and updated as often as necessary. Having a ready-made sample job description will save you and your Human Resources or Recruitment Department time, cost, and effort!

For that reason, download this sample job description now to reach the next level of success in your recruiting process to find the right candidate!

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