Complaint Letter to Hotel for Accommodation

How to create a Complaint Letter to Hotel for Accommodation ? An easy way to start completing your complaint, is by checking this grievance letter to Hotel for poor customer service or issues with the accommodation.

This easy-to-customize Complaint Letter is useful for any kind of situation that you want to file a complaint. An easy way to start your complaint is to download this example Complaint Letter template now. We provide this letter template to help you making the problem clear to the hotel regarding their bad customer service.

When you want to start writing a grievance letter, consider the following:

Put your complaint in writing to a responsible person within the company that has the power to change the procedures, business, companies output:

Clearly write ‘Formal complaint’ at the top of your letter and keep a copy;
Save all written communication;
Keep copies of everything, make a paper trail and always include any replies you get when you respond;
include enough information to make clear the issue;
being grieved but you should not try to make your arguments for your position on the issue in the letter;
keep it short and factual, mention dates and times if necessary;
If they communicate verbally—create a written record by writing them an email with a record of what was said in the conversation: “just to confirm our conversation today concerning grievance.
Make sure the grievant is updated with relevant information or developments;
Keep track of timelines.

Here is a useful sample of a Complaint Letter for Poor Hotel Customer Service:

Dear {{Name}},
Subject: Complaint Letter to Hotel for Accommodation
Dear {{Name}},
I am writing this complaint regarding my recent stay in your hotel, which was not satisfactory, due to faulty information of accommodation description provided on the Hotel Website.
I am writing to you to file a complaint about the service that I was treated to in your hotel last {{Date}}.
{{Include the account of the events that happened and why you are making a complaint}}
Between {{mm/dd/yyyy}} and {{mm/dd/yyyy}} I stayed at hotel {{name}} in {{city}} in room {{number}}.
As I have already conveyed to the Receptionist, Ms/Mr {{NAME SURNAME}} I was not satisfied with accommodation provided, in the following ways: {{Specify}}.
When I asked to change the room, I was told that this was not possible; nor was the problem corrected.
U have also spoken to the reception manager regarding this issue;
however staff was not in the position to meet my request.
Having in mind that that this is a high-class hotel, with good star rating, belonging to the famous chain of hotel, I perceive this type of the treatment as unacceptable, especially having in mind that I am regular guest in your hotels across the country.
Furthermore, I have included in this letter some documents which will support the claim that I am making.
In conclusion, I wish that this matter will be settled as everything that transpired has caused a great deal of stress and hassle on my part.
As provisions of the Consumer Rights Act claim my right to benefit from reasonable care and decent service, I believe that this behaving brings your hotel in the breach of national legislation.
In that line I am legally entitled to be refunded {{fully or partially}} form you.
Therefore, I urge you to consider my claim and provide me with the written response by {{dd/mm/yyyy}}
I look forward to hearing from you regarding this matter soon.
Yours sincerely
{{Senders Name}}
{{Senders Title}}
{{Enclosures: number}}

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DISCLAIMER
Nothing on this site shall be considered legal advice and no attorney-client relationship is established.

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