Internal Service Level Agreement

Legal communication is essential to individuals and companies to ensure truthful, accurate information exchange and enable morally-correct decision making. This is important to give consideration on how to communicate and how to remain lawful in your day-to-day business activities. Therefore, communication in situations that involve legal complications, request extra attention. Using our easy-to-modify Internal Service Level Agreement helps to make a perfect document for any kind of personalized legal matter.

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Provide ongoing maintenance as required by the A.1 Y / N Applications (In-House Written Systems) system(s) Trouble Shoot Problems As required by the system Application Monitoring As required by the system Act as Vendor Liaison As required by the system Assist with System Configuration As required by the system Installs, Upgrades, Changes As required by the system Design, Create and Schedule Reports As required by the system Provide User Documentation and Training Provide Data Files As required by the system Provide Conversion Services As required by the system Revised 04/30/2012 As required by the system Page 7 of 10 Appendix A – IT Services Service Levels Service Information Technology Request Support Service A.2 Y / N Applications (Purchased Systems) Trouble Shoot Problems Priority Description Provide ongoing maintenance as required by the system(s) As required by the system Application Monitoring As required by the system Act as Vendor Liaison As required by the system Assist with System Configuration As required by the system Installs, Upgrades, Changes As required by the system Design, Create and Schedule Reports As required by the system Provide User Documentation and Training Provide Data Files As required by the system Provide Conversion Services As required by the system A.3 Y / N Database Support Database Design As required by the system Provide ongoing database support as required by the system(s) As required by project plan Database Maintenance As required by the system Monitor Database As required by the system A.4 Y / N Database Tools Support Query Tools Support As requested Query Tools Training As requested A.5 Y / N Document Management E-Form Creation Provide support for document management As required by project plan Work Flow Routing As required by project plan Document Scanning Services As required by project plan Document Storage and Access As required by project plan Integration with other Applications As required by project plan A.6 Y / N Web 

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