Computer Support Technician Job Description

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• Provide technical support to users and maintenance to various systems, hardware and software applications o Interactive whiteboards, especially SMARTboards SMART Notebook software SMART Peripheral equipment (document cameras, student response systems) • Install, maintain, and repair computer equipment and peripherals (printers, document cameras, etc.) throughout the district • Unbox, configure, deploy, and assist in remote management of iPads • Diagnose and solve computer hardware, software, network access issues • Assist users with access to wireless network, VOIP telephony, and access to other network services • Create and deploy software packages using remote desktop management tools including JAMF/Casper Suite • Provide technical assistance through OPUSD Help Desk system to coordinate effective resolutions for user problems • Travel to various sites to provide tech support • Maintain records, update inventory and service databases • Maintain physical inventory storage • Update webpages using a web content management system • Interface with vendor tech support • Attend training as directed by supervisor • Perform related duties as assigned EMPLOYMENT STANDARDS Experience with: • Mac OSX Desktop administration REQUIRED • iOS device configuration, Mobile Device Management deployment best practices • Tech support/ Troubleshooting • Remote desktop management (JAMF/Casper Suite experience preferred) • • • • Networking concepts (TCP/IP and DNS) and integrating OSX devices into Microsoft Active Directory based network Diagnostic techniques and protocols Microsoft Office, iLife, iWork E-mail client support/ Microsoft Exchange / Outlook for Mac Ability to: • Communicate clearly and effectively • Demonstrate patience, tact, and understanding with a variety of clients including those that are difficult or slow learning • Schedule and coordinate personal workload and tasks without direct supervision • Be punctual and meet commitments and due dates • Work well under press

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