Service Improvent

All evidence given of the NQSW s work to elicit service user feedback should also include indications of the NQSW s consideration of the following issues/questions: Why have I decided to use this format Why have I used these words, phrases, questions Is this the best form of communication for this individual How have I checked this out What is the quality of the feedback What could have influenced this Could it have been better How have I used the results Have they affected my practice, thinking, skills or knowledge Why I am asking for feedback Is it the normal practice of the team, agency or organisation that I am working in If not why not If so, have I used their process or developed my own, what were the reasons behind either decision How can I distinguish feedback about my own practice from feedback about the agency s policy/approach How might I distinguish feedback about my own practice from feedback about the practice of other professionals involved (e.g..