IT Incident Report

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How to create an IT Incident Report? Which information about the injured party is needed to complete an incident report?

Every day brings new projects, emails, documents, and task lists, and often it is not that different from the work you have done before. Many of our day-to-day tasks are similar to something we have done before. Don't reinvent the wheel every time you start to work on something new!

What to Report in an IT Incident Report?

For the purposes of this policy an "IT security incident" is any accidental or malicious act with the potential to:

Result in misappropriation or misuse of confidential information (social security number, grades, health records, financial transactions, etc.) of an individual or individuals
Significantly imperil the functionality of the information technology infrastructure of the campus
Provide for unauthorized access to College resources or information
Allow information technology resources to be used to launch attacks against the resources and information of other individuals or organizations

Reporting an IT Security Incident

Don’t continue to use the affected computer - don’t move or alter files on the computer
Preserve all pertinent evidence, as appropriate
Notify your supervisor of the potential security incident Section III - Computing Services Response
Upon receipt of a call reporting a suspected computer security incident, the Computing Services Help Desk will review the above steps with the caller to minimize potential damage
An “Emergency” Security Incident Work Order will be created by Help Desk personnel and assigned to the CIO and members of the SWG (Table 1)
The SWG will review the information and make an initial determination as to the severity of the incident (Table 2)
The incident will be assigned to a Computing Service IT professional for further analysis and resolution and/or forwarded to the Chief Information Officer for further action..

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Download this IT Incident Report template now for your own benefit!

DISCLAIMER
Nothing on this site shall be considered legal advice and no attorney-client relationship is established.

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