Hostess Job Description

Are you looking for a Hostess Job Description? What skills do you need to be a Hostess?

This Hostess Job Description has ways to grab its audience’s attention. It is crafted by HR professionals, intelligently structured and easy to navigate, and provides the major categories that you should include. For example:

Job title: the formal title of the position;

Reports to: the title of the position that the job incumbent reports to

Job purpose: a brief description of the general nature of the position; an overview of why the job exists; and what the role is expected to accomplish. The job purpose is usually not more than four sentences long. A hostess or host greets customers as they enter a restaurant, takes their reservations or puts them on a waiting list, gives them menus, and shows them to their seats. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.

Duties and responsibilities: list the primary job duties and responsibilities using headings and then give examples of the types of activities under each heading.

Greeting guests as they enter, and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Answering phone calls, taking reservations, and answering questions.
Knowledge of the menu.
Helping out with other positions in the restaurant as needed.
Providing great customer service.

Qualifications: state the minimum qualifications required to perform the job successfully, and include:

Education
Professional Certification
Experience
Specialized knowledge
Skills
Abilities
Other qualities such as personal characteristics

Working conditions: state whether a person has to work in special circumstances, such as shift work, working outdoors, working with challenging clients, etc.

Physical requirements: state whether the job is physically demanding like one is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.

High school diploma or equivalent preferred.
Ability to provide top-notch customer service in a fast-paced environment.
A positive attitude and ability to work well under pressure with all restaurant staff.
Does high-quality work while unsupervised.
Able to work in a standing position for long periods of time.
Able to safely lift and easily maneuver trays of food when necessary.
Willing to follow instructions and ask questions for clarification if needed.
Able to handle money accurately and operate a point-of-sale system.
Able to work in a busy restaurant environment.
Restaurant experience a plus.

Direct reports: list by job title any positions to be supervised by the incumbent.

Approved by: signature of the person with the authority to approve the job description

Date approved: the date upon which the job description was approved

Reviewed: date the job description was last reviewed

Ideally, a job description should be reviewed annually and updated as often as necessary. Having a ready-made sample job description will save you and your Human Resources or Recruitment Department time, cost, and effort! This job description template provides a sample that simplifies the process for the positions that you need to fill in.

For that reason, download this sample job description now to reach the next level of success in your recruiting process to find the right candidate!

Also interested in other Job description templates? Browse through our database and get instant access to hundreds of free and premium Job descriptions or other HR documents, HR forms, and more to make you more effective and efficient.

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