Senior System Analyst Job Description

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Senior System Analyst (Capabilities Specialist) Role Overview

The Senior Systems Analyst (Capabilities Specialist) is responsible for identifying and evaluating business requirements to find technical solutions for business challenges. This role includes assessing business needs and understanding their impact on infrastructure and application components.

Key Roles and Responsibilities:

Conduct Meetings: Gather, understand, and document software requirements by meeting with user groups and stakeholders.
Collaborate: Work with business stakeholders, clients (both business and technical), digital agencies, and project teams to develop and implement solutions.
Project Lead: Maintain continuous communication with key stakeholders and developers during the development and testing lifecycle to ensure the final product meets requirements.
Technical Feasibility: Discuss and plan innovative design and functionality proposals with business partners.
Technical Expertise: Provide recommendations for new IT software projects and initiatives to support and enhance existing Microsoft-based systems.
Troubleshooting: Assist in resolving software application issues.
Documentation: Write technical procedures, operations guides, user guides, and maintain system documentation.
System Design: Prepare detailed flowcharts and diagrams outlining system capabilities and processes.
Problem Resolution: Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.

Job Duties:

Requirement Management: Define and manage both functional and non-functional requirements across multiple projects for both internal and external stakeholders. Deliverables include logical models, user flows, information architecture, and requirement definitions.
Liaison Work: Collaborate with development teams to understand requirements and assist in troubleshooting and diagnosing issues.
Quality Assurance Support: Help the testing team and work with business owners to develop test case scenarios for functional enhancements.
Maintenance Support: Assist project teams with troubleshooting and maintenance of solutions and platforms.
Technology Awareness: Stay updated on web technology standards and trends, and recommend new implementations.

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