Daily Call Activity Report
Save, fill-In The Blanks, Print, Done!
Download Daily Call Activity Report
Adobe Acrobat (.pdf)- This Document Has Been Certified by a Professional
- 100% customizable
- This is a digital download (1050.95 kB)
- Language: English
- We recommend downloading this file onto your computer.
How to draft a Daily Call Activity Report? An easy way to start completing your document is to download this Daily Call Activity Report template now!
Every day brings new projects, emails, documents, and task lists, and often it is not that different from the work you have done before. Many of our day-to-day tasks are similar to something we have done before. Don't reinvent the wheel every time you start to work on something new!
Instead, we provide this standardized Daily Call Activity Report template with text and formatting as a starting point to help professionalize the way you are working. Our private, business and legal document templates are regularly screened by professionals. If time or quality is of the essence, this ready-made template can help you to save time and to focus on the topics that really matter!
Using this document template guarantees you will save time, cost and efforts! It comes in Microsoft Office format, is ready to be tailored to your personal needs. Completing your document has never been easier!
Download this Daily Call Activity Report template now for your own benefit!
Calls Queued, total number of calls that have been queued Calls Abandoned, calls that have been abandoned in the selected period Calls Abandoned, of calls that queued that have been abandoned Calls Abandoned in Selected threshold, calls abandoned in the time threshold you selected Calls Abandoned in Selected threshold, , of calls that queued that have been abandoned within the selected threshold.. 6 Report: Showing: Agent Name Activity Time Activity Type, either Call or State Activity Detail, Call Placed, call answered,Call Released, State change- Available, unavailable Call Type, Inbound, Inbound ACD, Outbound Callers/called number Number called Transfer Number Transfer Location, Internal/external 7 Agent Activity Report The report provides information related to the activity of agent(s), such as the time that an agent spends in various states.. 8 Reports: Total Available time Total Unavailable time Total Time in Wrap-Up Total Talk Time Total Time calls spent in Hold Total Idle Time Total Staffed Time Pie Chart Shows Availability time 9 Activity Agent Counts Chart, based on configured thresholds: Shows: ACD calls, calls from call center Short Duration Calls, based on your threshold Calls completed in Service Level, based on your threshold.. Inbound ACD is from the Call Center Callers/called number Number called Wait Time In Queue Staffed, if the user was logged in to the call center Total Talk Time Total time spent in hold Wrap Up time Transfer Number Transfer Location, Internal/external 12 Agent Call Report The report provides information about the number of calls handled by agents, reported by call type.. Graph showing the longest time spent on different types of call 19 Call Summary Chart Shows the average duration an agent has spent on the following call types: ACD Calls, number of call center calls presented to the agent Outbound ACD Calls, number of outbound call center calls made by the agent, Premium Call Centers only..
DISCLAIMER
Nothing on this site shall be considered legal advice and no attorney-client relationship is established.
Leave a Reply. If you have any questions or remarks, feel free to post them below.
Related templates
Latest templates
Latest topics
- Invoice Templates
What exactly is an invoice, and what is the difference between the terms “receipt” and “bill”? Check out our Invoice, Bill & Receipt templates. - IT Security Standards Kit
What are IT Security Standards? Check out our collection of this newly updated IT Security Kit Standard templates, including policies, controls, processes, checklists, procedures and other documents. - Best Calendar Templates
How do you make a nice calendar? Are you looking for nice calendar templates in MS Word, Excel or PowerPoint to improve your personal efficiency and effectiveness? These easy to modify calendar templates can help you out! - Excel Templates
Where do I find templates for Excel? How do I create a template in Excel? Check these editable and printable Excel Templates and download them directly! - GDPR Compliance Templates
What do you need to become GDPR compliant? Are you looking for useful GDPR document templates to make you compliant? All these compliance documents will be available to download instantly...
cheese
