President’S Management Agenda

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Scores above 80 are recognized as the threshold of excellence (highly satisfied visitors) Department SSA SSA SSA SSA Treasury HHS OPM Website socialsecurity.gov/i1020 socialsecurity.gov/applyonline ssa.gov/estimator ssa.gov/myaccount/ eftps.com medlineplus.gov/esp onboarding.usastaffing.gov/ Satisfaction 91 90 90 89 88 88 86 SSA DHS HHS HHS SSA DHS HHS ssa.gov/bso/bsowelcome.htm uscis.gov/portal/site/uscis/citizenship medlineplus.gov cancer.gov/espanol ssa.gov/applyfordisability uscis.gov/portal/site/uscis-es cdc.gov 85 84 84 84 84 84 83 Direct Improvements in Services Provided to Citizens and Recognition of Frontline Employees • The Federal Customer Service Awards program increased the opportunities to recognize frontline employees and initiatives that have a direct impact on customer service improvements.. CAP Goal Metric Initial Baseline Status FY16 Q4 FY17 Goal FY18 Goal FY19 Goal Increased Savings (cumulative) 548M 2.1B 5.2B 7.2B 9.3B Percent of common spend ( 272B) that is under government-wide management 0 of 272B 0 40.8B (15 ) 68B (25 ) 95.2B (35 ) 717k contracts TBD 10 20 35 23 23 23 23 23 7,000 10,199 15,000 19,000 24,000 Note: As of January 2016, 54 of spend sampled ( 171B of 272B) is under Tier 1 or Tier 2 management.. Spend FY15 FY17 FY18 Category Strategic Initiatives ( B) Baseline Goal Goal Facilities and Construction 72.5 29 30 30 FY19 Goal 30 Professional Services 63.4 30 32.1 32.1 32.1 Information Technology 50.7 35.8 35.8 TBD TBD Medical 35.2 11.5 11.8 11.8 11.8 Transportation and Logistics 25.6 17 17 18 19 Industrial Products and Services 11.0 50 50 50 50 Security and Protection 5.3 23 25 25 25 Human Capital 4.7 24 24 24 24 Travel 2.2 35 35 35 35 Office Management 1.7 50.8 50.8 50.8 50.8 11 Looking Forward While there has been much progress, work remains to ensure this progress continues.. Notable examples include: • January 2009: Released Presidential Memorandum: “Transparency and Open Government” • March 2009: Hired the first U.S. Chief Infor

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