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IT Service Management Strategy It’s your move… Every day IT leaders are faced with a myriad of challenges: new business demands, production issues, investment requests, investment constraints, and on and on.. The question is, what move do I make Covestic’s IT Service Management STRATEGY service provides a comprehensive set of actionable objectives and a roadmap for execution that will guide your Service Management program to achieve measurable outcomes that meet today’s challenges and proactively stage you for success going forward..