Hospitality Management Abstract
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Research paper Abstract Hospitality management competencies: do faculty and students concur on employability skills This paper is one in a series of establishing what competencies the various stakeholders (students, industry mentors, faculty) think are the ideal competencies needed by employees in the hospitality field in places such as hotels, food service providers, restaurants and lodges, compared to those actually displayed by hospitality management students.. Students’ subject matter knowledge is usually satisfactory (Crebert, Bates, Bell, Patrick Cragnolini, 2004 Hind, Moss McKellan, 2007) but by improving and developing their competencies such as interpersonal skills, teamwork, communication and problem solving skills, value will be added to their intellectual capabilities making them more employable (Hind et al., 2007 Maher Graves, 2007).. clients) Computer literacy (able to operate a number of packages and has information management awareness) Conceptual thinking (pattern recognition, insight, critical thinking, problem definition, can generate hypotheses, linking) Technical expertise (job related technical knowledge and skills, depth and breadth, acquires expertise, donates expertise, attention to detail) Organisational awareness (understands organisation, knows constraints, power and political astuteness, cultural knowledge) Concern for order, quality accuracy (monitoring, concern for clarity, reduces uncertainty, keeping track of events and issues) Impact influence on others (strategic influence, impression management, showmanship, persuasion, collaborative influence) Initiative (bias for action, decisiveness, strategic orientation, proactive, seizes opportunities, self motivation, persistence, enthusiasm) Customer service orientation (helping and service orientation, focus on client needs, actively solves client problems) Developing others (training, developing others, coaching, mentoring, providing support, positive regard) Directiveness (assertivenes
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