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Job Description (Sales Representative)
HM-105
01/06/16
1. Summary
As Sales Representatives, individuals will work closely with customers and their regional sales team to grow
and promote the sale of Schletter products including, but not limited to, generating new business opportunities,
qualifying leads, developing long-term customer relationships, implementing strategic plans, and managing
assigned customer accounts. Sales Representatives are the first line of contact with all new customers and
along with their regional sales team, Sales Representatives establish and maintain long-term business
relationships with new and current customer base. This position is part of the Sales Department and reports to
the Regional Sales Manager.
2. Responsibilities
• Integrate and align sales plans for assigned customers
• Prepare action plans for effective search of sales leads and prospects within assigned sales region
• Develop profitable and sustainable sales growth through engagement with current and potential customers
within assigned sales region
• Perform B2B sales activities from lead generation through closure in the Solar industry
• Meet or exceed sales goals as assigned by Regional Sales Manager
• Schedule regular, in-person customer meetings (2-4 per week), establish and maintain productive, long-
term professional relationships with decision makers at customer organizations and create action plans for
follow-up; Key accounts require monthly visit
• Close and grow sales through professional communication and interaction with current and potential
customers and provide exemplary customer service throughout the sales cycle
• Collect and maintain information on the requirements, organization, budget and preferences of current and
potential customers; Be well versed in the customer’s problems and goals
• Manage and interpret customer requirements – speaking with clients to understand, anticipate, and meet
their needs
• Maintain high customer satisfaction ratings that meet company standards
• Support customers with technical advice
• Create and maintain account plans for assigned customers highlighting profile, market share, competition
and value opportunities
• Communicate sales or service opportunities and customer concerns or suggestions
• Identify, investigate, track and resolve customer concerns or complaints, identify trends, implement
solutions, and recommend a course of action on how to alleviate these in the future
• Coordinate sales team to provide exemplary service to customers and work closely with other company
departments to prevent and resolve issues in project design, production, quality control or logistics
• Research sources for developing prospective customers and for information to determine their potential
• Expand market awareness of our products and our industry experience by communicating features and
benefits of our products and services effectively
• Maintain records of customer communications and contact information as required
• Prepare responses to RFP (request for proposals) and RFI (request for information)
• Attend and participate in trade shows, conferences and other marketing events
• Maintain awareness of pertinent client information, future plans, payment performance; communicate any
client information that may affect company decisions to appropriate departments as needed
• Maintain knowledgeable of the design tools and price calculations
• Communicate market requirements and market data with marketing and sales teams