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Buffalo Tours Agency (BTA) - 81 Mac Thi Buoi, Ho Chi Minh City, Vietnam
JOB DESCRIPTION
Job title: Travel Consultant
Department: Buffalo Tours Travel Agency (BTA)
Report to: BTA Hanoi TL
Location: Hanoi
Position Purpose : To provide a high level of customer service and increase sales at POS
To work in a retail Point of Sales (POS) and to sell travel related services to direct clients in person, by
email or telephone or online. To provide an excellent quality of service to attract and retain customers.
To also provide assistance to the online team when required by Branch Manager.2
Accountabilities
Key activities
Achieve monthly &
annual sales turnover
Assist clients in finding travel package deals for their needs, included but not
limited to land services, accommodation, transfers, air travel, rail tickets, car
rentals, travel insurance.
Provide competitive but profitable trips assuring that quality of tours is
consistently of a high standard.
Ensure a minimum of 50% of all enquiries are converted into bookings by
quick, detailed and accurate response to enquiries.
Focus on up-selling to increase revenue
Record all enquiries and bookings
Carry out weekly reports to Manager
Customer Service
Secure new client sales and retention through high level of customer service
Maintain the level of customer service consistent with the positioning of
BTA Vietnam
Stay educated on domestic tourism information
Provide alternatives for customer travel
Inform clearly all customers of terms, conditions and cancellation policy for
each booking
Handle customer complaints with diplomacy and refer to Branch Manager
whenever necessary
Maintain an excellent personal professional presentation: uniform, air tied,
light make up.
Office administration
Carry out tasks as delegated by BTA Branch Manager – Housekeeping,
cleaning, cash handling, computer systems maintenance, ordering suppliers,
paying accounts, monitoring functioning of equipment and report issues
immediately.