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Staff Satisfaction Survey (December 2012)
Background
This was the forth in a series of quarterly staff surveys designed to monitor staff satisfaction
levels.
The survey was live from 19
th
December 2012 until 10
th
January 2013.
The survey was available via STAFFnet and was built using SharePoint technology.
The following channels were utilised to advertise the survey;
- Homepage of STAFFnet
- Friday Round Up (x3)
- All user email (x1)
The survey was available to all members of staff who have a login to use Southend University
Hospital systems.
A consistent set of 14 questions linked to staff satisfaction have been used in each of the
surveys.
Response rates
There were 558 responses to the survey; this represents approximately 12% of Trust
employees.
The response rate was higher than in May and August 2012 but lower than January 2012 when
the survey was first launched.
Survey Response rate
January 2012 725
May 2012 413
August 2012 262
December 2012 558
Caution should be applied when considering the data by Business Unit and Staff Group; the
response rates are as follows:
Business Unit Response
rate (%)
Musculoskeletal
13
Theatres, critical care and anaesthetics
9
Diagnostic and therapeutic
12
Women's and children's
9
Surgery
12
Medicine
9
Ophthalmology
17
Corporate services (IT, Finance, EFM etc)
18
Occupational group Response
rate (%)
Additional clinical services eg HCA
4
Admin & clerical, eg PA, senior manager
25