OAK PARK UNIFIED SCHOOL DISTRICT
CLASS TITLE: COMPUTER TECHNICIAN
FTE- RANGE 18
DEFINITION:
This is a full time position, 40 hours/wk,12 months
Salary: Range 18 on the Classified Salary Schedule
Provide technical Help Desk and on-site support to district users and maintenance to
district systems, hardware and software applications.
EXAMPLES OF DUTIES
The description of duties is not intended to be an exhaustive list of all duties, knowledge
or abilities associated with this classification, but is intended to accurately reflect the
principal job elements.
• Provide technical support to users and maintenance to various systems,
hardware and software applications
o Interactive whiteboards, especially SMARTboards SMART Notebook
software & SMART Peripheral equipment (document cameras, student
response systems)
• Install, maintain, and repair computer equipment and peripherals (printers,
document cameras, etc.) throughout the district
• Unbox, configure, deploy, and assist in remote management of iPads
• Diagnose and solve computer hardware, software, network access issues
• Assist users with access to wireless network, VOIP telephony, and access to
other network services
• Create and deploy software packages using remote desktop management tools
including JAMF/Casper Suite
• Provide technical assistance through OPUSD Help Desk system to coordinate
effective resolutions for user problems
• Travel to various sites to provide tech support
• Maintain records, update inventory and service databases
• Maintain physical inventory storage
• Update webpages using a web content management system
• Interface with vendor tech support
• Attend training as directed by supervisor
• Perform related duties as assigned
EMPLOYMENT STANDARDS
Experience with:
• Mac OSX Desktop administration REQUIRED
• iOS device configuration, Mobile Device Management deployment best practices
• Tech support/ Troubleshooting
• Remote desktop management (JAMF/Casper Suite experience preferred)