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Volunteer Exit Interview
Scouts Canada's volunteer management framework is outlined in the Volunteer Recruitment
and Development (VRAD) Handbook. Volunteer supervisors are expected to manage and
oversee the VRAD process for their direct reports.
For retiring volunteers, the supervisor or designate should complete a review to assess what
steps could be taken to improve the execution of other volunteer support processes in order to
improve the overall working environment and limit voluntary "retirements". A secondary
purpose for the exit meeting is to reinforce the value provided by the specific volunteer to
Scouts Canada and to ensure sufficient recognition has been provided for their service.
Since the vast majority of volunteers provide service at the section level, the primary user of
this tool will be the Group Commissioner. That said, other volunteer supervisors (Area
Commissioners, Council Commissioners, etc) should also employ the same process when
assisting a direct report through the "retire" phase.
The use of this tool to conduct an annual health check with key volunteers is strongly
encouraged. Asking these questions as part of a regular servicing visit will enable volunteer
supervisors to address concerns prior to a voluntary retirement decision.
Upon completion of a face-to-face exit meeting, the volunteer supervisor is requested to input
the quantitative data into a national data gathering survey
(http://www.surveymonkey.com/s/scouts_exit). Additionally, the supervisor is requested to
summarize the key improvement opportunities that are systemic and relevant to National
policysetters and include those with
their submission above.