HTML Preview Cashier Retail Job Description page number 1.
JOB DESCRIPTION
Job Title: Cashier
Department:Retail
Reports to: Commercial Manager/Assistant Store Manager/Supervisor
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards,
policies and procedures. Represent The White Company to the highest standards in all daily
activities,ensuring end process is a positive memorable experience for all our customers.
Main Duties and Responsibilities
Customer Service:
Support customers at point of sale to ensure world class shopping experience.
To identify customer needs and answer product related questions. Be able to respond
to queries on product’s price, features and benefits and refund policy;
To ensure that all customers’ mail orders are completed efficiently and on time;
To take every opportunity to capture customer data in order to expand TWC database
and encourage customer loyalty;
To be able to resolve customer complaints promptly and successfully by investigating
problems, developing solutions and making appropriate recommendations to the
management;
To be prepared to walk extra mile for all TWC customers.
Guarantee integrity and accurate cash handling
Driving the Sales:
To maximise every selling opportunity to achieve store and individual sales targets
and KPI indicators;
to optimise product knowledge to the best advantage in recommending and drawing
customer’s attention to the products in order to provide second to none customer
service and maximise selling opportunities;
Offer “Add on” sales and describe technical information through selling techniques to
promote salesmanship and reach store sales goals.
Drive sales through the promotion of current offers in store to drive KPI’s
Team Work:
To attend and participate in store meetings and training sessions as required by your
manager;
To ensure that good communication with your colleagues is maintained;
To foster a team working attitude, in particular with cashier team to ensure a smooth
running department;
To offer help and support to other colleagues when needed or asked by the managers
including training of new team members-
Ability to train and focus new team members on till operations and functionality.
Maintain queue management with team over peak trade