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IT Service Management Strategy
IT Service Management STRATEGY
IT Service Management is
ultimately about aligning the
delivery of IT Services with the
defined needs of the business
as efficiently & effectively as
possible.
Being seen as an enabler of
business process innovation
and optimization rather than
a Cost Center is well within
reach of every organization.
It’s your move…
Every day IT leaders are faced with a myriad of challenges: new business
demands, production issues, investment requests, investment constraints,
and on and on. For Service Management to keep pace a clear path forward is
needed. The question is, what move do I make?
Covestic’s IT Service Management STRATEGY
service provides a comprehensive set of
actionable objectives and a roadmap for
execution that will guide your Service
Management program to achieve measurable
outcomes that meet today’s challenges and
proactively stage you for success going forward.
Defined, strategy is a plan that outlines how an
organization will meet a designed set of
objectives. Good strategy seeks to move from
one situation to another in response to a number of internal and external variables.
STRATEGY defines your next move.
The emphasis is on business alignment and addressing your organization’s unique situation. Ever been handed
an inch thick document and told, “I filled out some surveys and downloaded this from XYZ consulting – cost us
ten grand, make it happen”…good luck with that. Guided by a decade’s worth of hands-on Service Management
experience, Covestic’s IT Service Management STRATEGY service rapidly provides what you cannot get from
whitepapers, surveys, or boiler-plate reports; a realistic, actionable strategy tailor-made for your organization.
Covestic works with organizations to define an IT Service
Management STRATEGY as a means to an end. As the basis for
success the outcome must be a clear and compelling vision for
the new IT organization, leaving behind the “Cost center” role of
the past, serving instead as a purveyor of competitive
advantages. The IT department becomes the source for creative
solutions for optimizing business processes through innovative
use of advances in business technology, solving real business-
focused problems and achieving
tangible results as measurable
improvements in bottom-line
profitability.
Covestic’s IT Service Management STRATEGY service is delivered quickly - weeks
not months. Whether you are a leader new to the organization in need of an
unbiased, tool-agnostic view of your organization or you need to kick-start
improvements, the STRATEGY service will rapidly provide the right move!
Let’s Begin
We’re passionate about working with our customers to achieve tangible business
value from Service Management. Our goal is to help you achieve measurable
outcomes and to maximize return on your ITSM program. Contact us at (425)
803-9889 or [email protected] for a STRATEGY discussion.