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IT Transformation Program Status Report
UC Santa Cruz Information Technology Services
University of California, Santa Cruz
IT Transformation Program, Phase 3
For period: June 2006
Submitted by: Ann Berry-Kline
Distribution: Larry Merkley, SMT, DLs, ITTP PMs
Deliverables and Overall Status
Current Status
Change Management Board, Phase 1
No status
Staff Transition
There is a lot of work to be completed by 9/1. The milestone “Staff Transition Plans complete” was not made as
scheduled on 7/1. The 3-signed TSAs (was SLAs) by 7/15 are in serious jeopardy of being missed.
Service Catalog
We have published the service pages for CruzMail, CruzTime, and CruzNet. The deliverable for the catalog
assessment will be moved into a separate effort later this year. This leaves the catalog editing/change process as
the final deliverable before this project can be closed.
Server / Storage Consolidation
Revised schedule to pull in VM release. Storage portion is second priority until VM recommendations are
complete.
Application Solutions
A project charter needs to be completed, vetted and approved by SMT. Definition of the project has not made
progress this month.
Desktop Support, Phase 1
Weekly meetings have been scheduled with the DLs to review project materials and deliverables. Created a web
site for general project information and draft deliverables. http://itsm.ucsc.edu/desktop Enabled a web discussion
board to collect input on deliverables. Project risk remains red due to many dependencies with other efforts.
Instructional Technology Review, Phase 2
Creating final report. Close out project on 7/7.
Information Worker Rate Model, Phase 1
The scope of this project is currently under evaluation by Larry and Meredith.
Support Center Consolidation, Phase 3
The scope of this project is currently under evaluation.
Accomplishments Since Last Report:
• The ITTP Project Managers have created a project dependency diagram for projects inside and outside ITTP.
• ITTP Risk Log was produced by the ITTP PMs and reviewed by SMT.
Upcoming / Next Steps:
• Complete the Instructional Technology Review, Phase 2 project.
• Work on proposal for Support Center Consolidation, Phase 3.
• Next steps for Information Worker Rate Model need to be vetted.
• Complete Phase 1 of Storage and Server Consolidation project.
• Start closure items for Service Catalog.
• SMT approval of Staff Transition Project Charter.
Collaboration Needs:
• Document sharing and storage for public and team use for projects.
• Nested projects, which is an upcoming feature in Merlin.
Key Issues and Resolutions
• The Staff Transition Project does not have an approved plan for how to proceed.
o 4/30 – The Senior Managers and Divisional Liaison’s continue to meet to gather the data they need in order to come up with a plan
for how to transition staff based on services provided. Some milestones are in place however an overall plan does not exist. The
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