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JOB DESCRIPTION
BARTENDER
Department: BAR
Reports to: BAR MANAGER
AND ALSO TO THE DUTY MANAGER
Purpose of Position:
To deliver friendly and efficient service; to create a warm and welcoming atmosphere for all
our customers and ensure they have a great experience; our bartenders are attentive to our
customers’ needs and preferences, make recommendations and serve drinks and food
accurately and efficiently according to Bounce standards; at all times bartenders are
expected to make our customers feel welcome, important and relaxed.
The ultimate goal of all employees is to deliver excellent customer service, creating a unique
experience for the customer which makes them want to return; you should be positive, loyal
and a proud ambassador of the Bounce brand.
Core Non-Negotiable Skills and Experience:
Bounce Personality
Likes to entertain a crowd, has a passion for a busy environment and can project positive
energy with the bar time
Articulate and excellent spoken English
Ability to engage with guests in a confident manner
Team Player
Ability to demonstrate experience, speed and efficiency behind the bar
Our People:
Always approach customers with a smile and help to create a great atmosphere.
Exceed our customers’ expectations by delivering service in a professional,
knowledgeable and accommodating way.
Remain calm, patient and polite if receiving customer feedback.
Are confident, self-motivated and demonstrate a passionate commitment to the
business.
Are friendly, professional, honest, reliable and trustworthy.
Have good working relationships with everyone they come into contact with at work,
behaving in a friendly, courteous and professional way.