Dispatch Manager (Salary)
Qualifications / Responsibilities
The dispatch manager will typically report to the head of the technical department. This position
is responsible for directing and leading the work of others in their department. The position
performs a variety of complicated tasks and is ultimately responsible for driving the work in the
field through a force dispatch process. He/she must have ability to multi-task and be able to do
several things at one time. The dispatch manager is responsible for the dispatch and warehouse
departments.
He/she must be familiar with a variety of the field's concepts, practices, and procedures. The
dispatch manager shares accountability with the head of the technical department for the
quantitative production of the field employees, as well as for insuring compliance to the
company’s workorder scheduling and reschedule (missed appointment) policies. In addition, the
dispatch manager is to ensure that the department facilitates any needs arising from the call
center. He/she must rely on experience and judgment to plan and accomplish goals. A wide
degree of creativity and latitude is expected. In summary, the dispatch manager is responsible
for managing the dispatchers as well as the production goals of the field personnel. He/she is
also responsible for hiring, terminating, reviewing, mentoring and training the dispatchers.
Job Functions
Under general supervision: (1) Utilizes computerized workorder and other systems to determine
and route job assignments for field personnel which is through a force dispatch process. (2)
Accounts for the scheduled work and maintains knowledge of the status and location of the field
personnel throughout the workday to accomplish review of work preformed and/or reassignment
of uncompleted work; (3) Receives requests for service from the company’s customer-contact
personnel or directly from subscribers, evaluates type of work or assistance needed, establishes
workforce priorities in line with company policies, and dispatches or redirects appropriate field
personnel to achieve proper response; (4) Works with the head of the technical department to
administrate or manage the ongoing preventative maintenance and/or leakage detection activities
in the system; (5) Prepares input for performance evaluations including development and
maintenance of accurate records and logs; and, (6) Performs related duties as assigned. Has a
significant goal to maximize fieldwork performance and improve technical productivity, as well as
reducing truck-rolls by diagnosing user-problems and providing effective customer support over
the telephone.
Applicants should apply to the General Manager, Chuck Launius, at Resort Television Cable.