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PORTHIBAAN
Contact: +91 98438xxxxx
E-Mail: xxx@yahoo.in
Senior level assignments in Operations Management/ Process Management with a leading organization of repute, preferably in BPO industry
PROFILE SUMMARY
MBA (Marketing) with 30.5 years of experience in Sales & Marketing and Client Servicing
Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost-
effective operations
Expertise in handling sales & marketing of internet based software products in European & Canadian markets and of Industrial Textiles like Dipped
Polyester Cords for Industrial Rubber Belts & Power Transmission V-Belts
Proficient in managing business operations with focus on top-line & bottom-line performance and skills in determining company’s mission & strategic
direction as conveyed through policies & corporate objectives
CORE COMPETENCIES
Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets
Developing new streams for revenue growth and maintaining relationship with customers to achieve repeat / referral business
Conducting the competitor analysis by keeping abreast of market trends and competitors’ moves to achieve market share metrics; evolving market
segmentation & penetration strategies to achieve targets
Mapping client’s need, identifying improvement areas and implementing measures to maximize customer satisfaction levels
Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving issues
and ensuring minimum TAT
Streamlining business operations, invigorating businesses, heightening productivity & enhancing internal controls
Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets
ORGANIZATIONAL EXPERIENCE
Dec’13 - Aug’14 Parashakti Cords Pvt. Ltd. / GD Textiles Pvt. Ltd., Madurai as Manager - Marketing
Role:
Handled sales & marketing of industrial textiles products for Rubber V-Belt industries across the globe
Interacted with the customers to resolve their queries with an appropriate solution
Organized and attended regular visits at customers’ end to meet their requirements
Responsible for managing sales & marketing of Content Delivery Network (CDN) and live streaming bandwidth in US and Canadian markets
Provided business consulting for clients based overseas
Developed content for internet SEO and strategies for ensuring pre-sales
Highlights:
Played a key role in adding new revenue streams
Handled a network of channel partners and ensured
Led initiatives to motivate partners (through contests / incentive schemes) towards increasing business
PREVIOUS EXPERIENCE
Feb’89 Nov’13 Border Security Force, Madurai as Telecommunication Officer
IT SKILLS
Conversant with MS Office (Word, PowerPoint, Access & Excel) and Internet Applications
WORKSHOP / SEMINAR ATTENDED
CII Workshop on ‘Export Procedures’, Madurai in 2014
CII Seminar on ‘Customer Retention’, Madurai in 2010
ACADEMIC DETAILS
MBA (Marketing) from Malai University, Chennai in 2004
MA (Public Administration) from Malai University, Chennai in 1998
Diploma in Electronics & Telecommunications in 1996
Other Courses:
Diploma in MS Office from CSC, Madurai
Telecommunications Officer’s Course from BSF Signal Training School, Bangalore
Telecommunications Basic Operators Course Grade-III from BSF Signal Training School, Bangalore
PERSONAL DETAILS
Date of Birth: 30
th
June, 1967
Languages Known: English, Hindi and Tamil
Address: 26, Pasu Nagar, 1
st
Street, Medunari, Madurai 625002, Tamil Nadu
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