George Karan
Hiring Manager
Learnist Ltd
30 Viva Street
London
6BH 11CH
20 May 2014
Dear Sirs
I should like to apply for the role of IT Support Technician as advertised recently.
I am a skilled technician capable of identifying problems, repairing problems, helping end users, updating
systems, installing new hardware and software, installing cables, troubleshooting computers and basic
networks, inventorying IT assets, documenting systems, and supporting the IT department in multiple
capacities.
As an IT support specialist, I feel that it is vital to be a strong communicator as, for example, I have to
understand what inexperienced end users are trying to explain particularly as this position requires extensive
discussions over the phone.
I regularly have to conduct remote diagnostics for a number of employees who are based in other buildings,
or who are travelling on behalf of the company.
I also work as part of the IT team, providing IT support desktop assistance to other workers directly.
I have the appropriate training and a professional certification validating my IT support management skills,
including CompTIA's A+ certification.
I feel I have all the pre-requisite requirements for this role as this certification validates the basic computer
and networking skills needed to become an IT support technician.
I enclose my CV which also details my other software certifications, and am available for interview at your
convenience. References are available on request and I very much look forward to hearing from you as
appropriate.
Yours faithfully