Agreed by the Community Social Services Joint Job Evaluation Committee DRAFT – June 2, 2003
Benchmark Title
RETAIL SUPERVISOR
Job Summary
Oversees the operation of a retail store and performs duties to ensure its smooth
operation as required. Orients, trains, schedules, monitors and provides direction
to store staff and volunteers.
Key Duties and
Responsibilities
1. Orients, trains, schedules, monitors, evaluates and provides direction to store
staff and volunteers; complete timesheets and attendance records.
2. Promotes the store by performing duties such as placing advertisements in
newspapers, on radio and television and attending trade shows.
3. Purchases products for sale and purchases supplies.
4. Receives product donations and prepares them for display in the store
according to established policies by performing duties such as sorting, pricing,
folding, hanging and maintaining related records.
5. Maintains or changes product displays including those required for periodic
sale events.
6. Performs product inventory in accordance with established policies and
maintains related records.
7. Greets and assists customers with product selection.
8. Operates cash register and processes cash, debit card, and credit card sale
transactions.
9. Handles cash and receipts for the sale of merchandise by performing duties
such as counting the float, balancing cash, providing change, sorting and
securing cash.
10. Prepares and makes bank deposits; maintains financial records such as the
daily journal.
11. Opens and closes the store by performing duties such as placing and
removing signage, opening and closing tills, unlocking and securing the store.
12. Provides information about the retail store(s) and service(s) to members of
the public in person and over the phone.
13. Maintains the cleanliness of the store by ensuring that maintenance duties are
completed and by performing duties such as cleaning windows, sweeping
floors and dusting product shelves as required.
14. Performs other related duties as required.
Qualifications
Education and Knowledge
Grade 12.
Training and Experience
Two (2) years recent related experience, including one (1) year supervisory
experience.
Or an equivalent combination of education, training and experience.