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SAM SMITH
123 Any Street ▪ Any Town, USA 12345
Mobile Telephone: 123.456.7890 ▪ Home Telephone: 123.456.7890 ▪ Email: samsmith@hotmail.com
HOSPITALITY SERVICES PROFESSIONAL WITH 8+ YEARS OF INDUSTRY EXPERIENCE
Operational & Facilities Management/Event Sales & Coordination/Team Development & Training
PROFESSIONAL PROFILE
A multifaceted, solutions-focused, and customer/employee-oriented Hospitality and Event Services Professional
offering extensive operational management experience and a demonstrated track record of success within a variety of
environments in the food and beverage arena. Recognized as a performer able to successfully and efficiently manage
multiple responsibilities simultaneously, resolve issues, and consistently meet established goals and exceed key
performance objectives. Direct and decisive leader, convincing motivator, and effective trainer dedicated to
continuous improvements in quality, productivity, efficiency, and customer service. Highly developed interpersonal,
organizational, time, relationship management, and problem-solving skills. Strong qualifications in personnel
development, team-building, and team leadership. Microsoft Office proficient.
CORE COMPETENCIES
• Operational/P&L Management
• Customer Service/Support
• Personnel Management/Training
• Cost Productivity/Containment
• Policy Creation/Enforcement
• Leadership/Talent Development
• Staffing & Scheduling
• Food Preparation & Safety
• Employee Recruitment/Retention
• Quality Assurance Standards
• Public/Media Relations
• Purchasing/Inventory Control
• Event Planning/Coordination
• Human Resources & Training
• Facilities/Site Management
• Vendor Sourcing & Negotiation
• Budget/Resource Administration
• Menu/New Product Development
EDUCATION
Bachelor of Business Administration
University of Phoenix, Phoenix, Arizona; Graduated: October 2010
PROFESSIONAL EXPERIENCE
ABC Company Any Town, USA Jun. 2007 - Present
General Manager
• Managed day-to-day operations for a full-service restaurant and bar with annual sales of $800K including event
coordination and planning.
• Provided strategic leadership and direction for current and future operational plans; maintained direct
oversight of marketing, menu development and costing, scheduling and payroll, billing, monthly F&B
inventories, P&L, and quarterly revenue forecasting.
• Sourced, selected, and negotiated with vendors/suppliers.
• Managed, controlled, and purchased inventory including all food, liquor, beer, wine, and mixers; conducted
inventory counts and coordinated vendor delivery schedules to ensure appropriate levels of inventory.
• Directed a staff of up to fifteen (15) employees responsible for food preparation and service delivery; assessed
employee performance and provided ongoing direction, mentoring, and support.
• Scheduled work hours; planned staff schedules to ensure adequate manpower coverage.
• Spearheaded the recruitment, training, staffing, and scheduling of restaurant/catering personnel; developed
job descriptions and responsibilities and completed all new hire paperwork.
• Enforced adherence to corporate standards/guidelines at all times.
Selected Accomplishments:
• Demonstrated track record of increasing revenues.
• Revitalized restaurant concept; performed extensive interior renovations, added an entertainment stage and
brought in new clientele.
ABC Company Any Town, USA May 2005 – Jun. 2007
Promotions & Marketing (Self-Employed)
• Marketed and promoted a variety of small and large-scale events, ranging in size from 200 to 400 attendees, at
local bars designed to increase/attract clientele.
• Oversaw the entire event process including the initial stage of selling, contractual negotiations, pre-planning,
budget forecasting, cost analysis, on-site execution, and post-program evaluation.
• Planned and created unique ideas, marketing strategies, and promotions for events; identified and exploited
profitable opportunities.
• Catered to VIP’s and established a network of valuable relationships which benefited clients.
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