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Medical Assistant
JOB DESCRIPTION
Position Title:
Medical Assistant
Exemption Status:
Non-Exempt
Job Classification:
Job Code:
GS 10
Department:
Clinic
Reports to:
Clinical Care Manager
Last Update:
February 1, 2016
Job Summary
Provide direct and indirect patient care services that meet the psychosocial, physical and general aspects of care; meets the
communication needs of patient and family; provide care that reflects initiative and responsibility indicative of professional
expectations, under the supervision of a Registered Nurse. Maintain regulatory agency requirements, nursing and hospital policies,
procedures and standards. Answer phone calls incoming to the clinic by patients and send each provider/MA/Nurse messages via
allscripts about patients needs or concerns. To return calls to patients with the answer to concerns/questions/request per direction for
provider. Communicate with physicians and team members about changes in patient’s clinical condition, including results of
diagnostic studies and symptomatology. Must be able to respond quickly and accurately to changes in condition or response to
treatment and able to perform general medical assistant duties in all departments with adequate supervision. To provide safe, courteous
and competent patient care.
Essential Functions
• Promote the mission, vision, and values of the organization
• Demonstrate knowledge of medications and their correct administration based on age of the patient and patient’s clinical
condition with in scope of practice.
• Perform patient care responsibilities considering needs specific to the standard of care for patient’s age.
• Demonstrate ability, under direct supervision of an RN, to perform a head-to-toe assessment on all patients and reassessments
as per policy including pediatric, geriatric and the general patient population.
• Demonstrate ability to revise plan of care as indicated by the patient’s response to treatment and evaluate overall plan daily
for effectiveness.
• Formulate a teaching plan based on identified patient learning needs and evaluates effectiveness of learning; family is
included in teaching as appropriate.
• Assess and reassesses pain management techniques utilized. Educates the patient and family regarding pain management.
• Demonstrate ability to perform treatments and provide services to level of licensure/scope of practice.
• Communicate appropriately and clearly to team leader, co-workers and physicians.
• Consult other departments, as appropriate, to provide for an interdisciplinary approach to the patient’s needs.
• Provide care appropriate to condition and age of the patient, including pediatric, geriatric and general population.
• Demonstrate an ability to assist physicians with procedures and performs services requiring technical and manual skills under
the direction of an RN.
• Demonstrate an ability to be flexible, organized and function under stressful situations.
• Treat patients and their families with respect and dignity
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