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JOYCE DE KLEIN
COSMETOLOGY GRADUATE SEEKING ENTRY-LEVEL POSITION/INTERNSHIP
SUMMARY OF SKILLS
A highly enthusiastic, creative, and results-driven Cosmetologist possessing formal education and training, a
passion for excellence, and related sales, reception, and customer service experience. A performer,
accustomed to working under fast-paced, high-volume, time-sensitive conditions. Team-player/team-builder
acknowledged for the propensity to develop and maintain solid relationships with co-workers, customers, and
management, control multiple responsibilities simultaneously, proactively resolve issues, and consistently
meet and exceed established goals and objectives. Quick learner with capacity to easily grasp, apply, and
present new ideas, concepts, and method. Strong interpersonal, organizational, analytical, and relationship-
building skills. Excellent written, oral, technical, and artistic aptitude.
CORE STRENGTHS
• Design Planning/Execution
• Consumer Loyalty/Retention
• Customer Service Management
• Brand Promotion/Awareness
• Sales/Business Development
• Profit/Quota/Goal Attainment
• Front Desk Reception
• Team-Building & Coaching
• Administrative/Staff Support
• Appointment Setting
• Quality Assurance/Control
• Inventory Ordering/Monitoring
DESIGNATIONS
▪ Currently Pursuing a Cosmetology License Through The Texas Department of Licensing and Regulation
Written Exam: Passed August 2009; Practical Exam: Scheduled Winter 2011
EDUCATION
Cosmetology Operator Certificate of Technology - San Jacinto Community College, Houston, Texas
Pasadena Memorial High School - Pasadena Texas; Graduated: May 2007
RELEVANT COURSEWORK
▪ Advanced Cosmetology Techniques ▪ Advanced Hair Design ▪ Advanced Haircutting & Related Theory
▪ Applications of Facials/Esthetics Technology I ▪ Artistry of Hair Design I & II
▪ Chemical Reformation & Related Theory ▪ Fundamentals of Cosmetology
▪ Introduction to Haircutting Related Theory ▪ Orientation to Cosmetology
▪ Principles of Hair Coloring & Related Theory ▪ Principles of Skin Care ▪ Salon Development
PROFESSIONAL EXPERIENCE
ABC Company Any Town, USA
May 2015 – Aug. 2018
Photographer/Sales Associate/Receptionist
• Performed a wide variety of administrative/clerical duties including filing, faxing, mail processing,
and equipment/supply management; handled large sums of money.
• Provided exceptional service to the public; greeted visitors, handled multiple incoming telephone
lines, answered inquiries, and booked appointments.
• Professionally presented and successfully upsold services/products to maximize gross sales; required
to meet various sales goals through suggestive selling.
• Effectively communicated with clients, staff, and management and conferred with customers to
resolve problems.
Selected Accomplishments:
• Maintained excellent customer service skills and a proven record as a top sales performer.
• Worked independently and resolved issues autonomously.
• Excelled in a fast-paced, high activity, team-oriented environment.
• Developed tremendous interpersonal skills; easily relate with all types of clients, co-workers, and
management.
• Proven track record in outstanding communication, customer service, ethics, compliance, leadership
and personal performance.