January 17, 2013
Corinne Smith
123 Firefly Court
Oakman, ID 33391
Walter Cornwell
Products Galore
100 Office Park
Oakman, ID 33391
Dear Mr. Cornwell,
I am writing to express my interest in the recently posted Customer Service Manager position at
Products Galore. Since I was first hired as a Customer Service Representative at Products Galore
in 2009, I have been working towards my goal of transitioning into a leadership role. Because I
was identified by management as having leadership potential, I have participated in several
management training programs. I have also supervised teams of representatives in management’s
absence and performed other functions of my manager to assist her as needed.
I feel that I am qualified for this position for several reasons. First of all, I have a complete
understanding of the challenges facing a customer service representative since I have been one
myself. I have excelled in this position, and I am confident that I have what it takes to help others
succeed as well. Secondly, I have seen an excellent example of leadership in my own manager.
She has been preparing me for some time for the day that I would move into a management role,
and I feel very equipped to do so. Finally, I am a very motivated individual and a natural
encourager. I enjoy learning what motivates others, coaching them, and helping them to perform
at their highest level.
While I understand the challenges that an employee might face when moving into a position
where they would be managing employees who were once their peers, I am confident that I could
easily handle this transition. I have built a good rapport with all of my coworkers. As I
mentioned, I have supervised them on previous occasions, and I feel that they already view me as
a leader.
My success in my current role is an indicator of my commitment to excellence and my
understanding of what it takes to be a great customer service representative. I would embrace the
opportunity to bring my expertise and insight to the table in a managerial role. I am confident
that the Customer Service Department at Products Galore could greatly benefit from what I have
to offer.
Sincerely,
Corinne Smith