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BENJAMIN GERARD Page 2
Recognized as both Employee of the Month and Salesman of the Month.
DOW JONES & COMPANY
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P
ROJECT MANAGER (2002-2004)
Planned, scheduled and managed all activities related to successful implementation of two major projects, a
Global Phone System and a Global Shipping System (SAP). Identified, interviewed and evaluated vendors for
each project and facilitated the bidding process. Worked closely with the winning vendors in overseeing the
timely installation of software and hardware to ensure successful completion of projects within timelines and
budget constraints.
• Established 8 new call centers in Los Angeles, London, France, Mexico City, Australia, Bangkok, Tokyo,
and Singapore. Trained employees on use of the new global phone system and on how to effectively
communicate with local clients.
• Facilitated the seamless cutover of the new phone system, which included the creation of training documents.
• Collaborated with SAP technical professionals on the implementation of the global shipping system and
traveled to office locations throughout the world to train employees on proper use of the system.
Selected Accomplishment:
Created shipping efficiencies that slashed global shipping costs by 35% and reduced manpower requirements
in every warehouse by 20%, resulting in the greatest cost savings in the company’s history.
T
ECHNICAL SUPPORT TEAM LEADER (2001-2002)
Led and directed a technical support team to ensure the application of best practice in providing effective and
efficient system maintenance services. Provided hands-on training to steadily increase the technical and
procedural knowledge of all team members.
• Improved the level and quality of communication within the Technical Support Department on a regional basis.
• Wrote procedural documents that were posted on the Technical Department’s intranet site for global use.
• Trained new employees and liaised with other departments to improve process flow.
EDUCATION / PROFESSIONAL
Diploma in Computer Science – ITT TECHNICAL INSTITUTE
Professional Development
:
Train The Trainer – The Training Clinic
Professional Affiliations
:
National Society of Accountants
American Institute of Professional Bookkeepers
Licensed Mortgage Banker – NY, AZ, FL
Professional Memberships:
New York City Chamber of Commerce – Education Committee, New Member Committee
New York City Economic Development Committee Member
New York City Board of Realtors – Associate Member
March of Dimes – Walk Committee, Team Captain
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