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Before
111 Waverly Place
Manhattan, N.Y. 10014
(916) 520-2613
Benjamin Gerard
Objective
To obtain a challenging position within a Financial Institution that will allow me to
use my management, sales & customer service skills to help grow the company.
Experience
2006–Present
Manhattan Mortgage Co. New York, NY
Branch Manager
Manage all branch employees
Oversee Origination of all loans
Client Sales
Manage Branch Compliance of all files
Interview and Hire all new employees
Branch Trainer
Review and enforce company policies and procedures
2003–2006 Dow Jones & Co. New York, NY
Regional Operations Manager
Sales Relationship with Major Accounts
Client Requests for Training & Functionality
Transactional Products Sales
Process Flow Improvement
Creation of Training Documents
Public Speaking and Recruiting
2002-2003
Dow Jones & Co. New York, NY
Project Management
Gathered information from many Operations Managers regarding their day to day
business
Configuration of SAP software to meet Department Shipping needs
Testing and Security of new SAP software
Training of new BEST software to entire Operations Department
2001-2002
Dow Jones & Co. New York, NY
Technical Support Team Leader
Increased communication within the Technical Support Department regionally
Wrote Procedural documents that were posted to TDOC for Global use
Help to implement a new Global Gensys Phone system
Increased the Technical and Procedural knowledge of all team members
Education
1999–2000 ITT Technical Institute Albany, NY
Diploma in Technical Support & Networking
1994-1997 Newcastle High School New York, NY
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