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JOB DESCRIPTION: Sales Administrator
Job description December 2014
Sales Administrator
JOB INFORMATION
JOB TITLE
Sales Administrator
LOCATION
Head Office, Gloucester
REPORTS TO
Head of Sales
OVERALL PURPOSE OF JOB
Provide a professional and efficient first point of contact for customers, ensuring they
receive a first class service whilst optimising sales opportunities.
Support the commercial activities of the team, ensuring all information and processes are
effective and accurate.
MAIN DUTIES AND RESPONSIBILITIES
•
Provide administrative support to the Commercial management team, ensuring all
processes are implemented effectively and standards of performance attained
•
Maintain all product and pricing information on central system and individual customer
profiles;
• Create revised price lists as required and issue to customers as appropriate;
• Process all incoming orders received via telephone, email or web, responding quickly
and efficiently and up-selling wherever possible;
• Enter all orders on the system, ensuring quantities, prices and discounts are accurate,
issuing order confirmations to customers, and maintain daily sales order accuracy
report;
• Carry out a daily review of all outstanding sales orders, ensuring all orders are
actioned as per schedule;
• Perform a proactive telesales service to all customers at specific events, obtaining pre-
orders wherever possible;
• Maintain an accurate database of customer information including contact details,
product preferences and any special terms;
• Assist in the production of presentations for suppliers and customers as required and
provide monthly event calendars for suppliers;
• Create and maintain sales data sheets for all events recording sales by customer,
volume, value, profit and truck optimisation;
•
Collaborate closely with the Buyer and Event Logistics Manager to ensure all customer
requirements can be fulfilled efficiently and profitably;
•
Create and maintain databases as required for marketing and technical purposes;
•
Undertake pre-emptive credit control activity making prompt contact with customers
and effectively resolving errors and issues;
•
Work closely with the Procurement team to be able to provide absence cover as
follows:
o Place onward orders with suppliers and monitor progress, ensuring timely
fulfilment;
o Book in all goods inwards in liaison with the warehouse;
o Produce daily list of purchase orders for Accounts Department, and raise sales
invoices in a timely fashion;
•
Provide cover for departmental colleagues and the Receptionist/Office Administrator as
required;
•
Any other duties that may be required from time to time for the smooth running of the
business.
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