ENTRY-LEVEL COMPUTER ENGINEERING TECHNICIAN
Definition: An entry-level computer engineering technician troubleshoots, installs, modifies, and tests
hardware, software, and networks used in business and industry.
A. COMMUNICATION SKILLS
A.1 Ask and answer questions effectively
A.2 Demonstrate active listening skills
A.3 Demonstrate appropriate use of telephone and email; e.g., netiquette
A.4 Track, produce, and interpret documentation
A.5 Demonstrate interpersonal and leadership skills
A.6 Write and speak in technical and/or layman’s terms appropriate to the audience
A.7 Use communication tools; e.g., fax, conferencing, scanner
B. CUSTOMER RELATION SKILLS
B.1 Interface with internal and external customers; i.e., vendors, clients, peers
B.2 Provide regular feedback regarding progress of work
B.3 Develop positive relationship with customers
B.4 Practice negotiating skills
B.5 Demonstrate respect for the individual
B.6 Deal effectively with varied personalities
B.7 Implement solutions to meet customer needs
B.8 Apply stress management techniques
B.9 Demonstrate global awareness; e.g., language, technologies, and cultures
C. TEAMWORK
C.1 Interface with team members; i.e., vendors, clients, peers
C.2 Participate effectively as a team member; e.g., meetings and daily work
C.3 Practice negotiating skills
C.4 Ask for assistance
C.5 Fulfill commitments and assignments for team projects
C.6 Utilize skills and knowledge of team members
D. TIME MANAGEMENT
D.1 Set goals and priorities
D.2 Set and meet schedules
D.3 Demonstrate accountability for time spent
D.4 Use unassigned time effectively
D.5 Perform work in an efficient manner; e.g., use personal and project management tools
E. BASIC HARDWARE
E.1 Demonstrate working knowledge of the internal components of a system; i.e., CPU, memory,
buses, storage devices, I/O devices
E.2 Demonstrate working knowledge of external components of a system; e.g., modems, scanners,
flash drives, and USB hubs
E.3 Maintain, troubleshoot, and service print and multifunction devices
E.4 Develop and apply troubleshooting techniques
E.5 Install and/or modify hardware following manufacturer’s specifications; e.g., BIOS upgrades