HTML Preview Restaurant General Manager Resume page number 1.
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N
AME
49 Smith Lane • California
email • phone
G
ENERAL
M
ANAGER
/
F
OODSERVICE
M
ANAGER
Operations Management
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Profit and Loss Responsibility
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Team Leadership
Highly accomplished, visionary professional with entrepreneurial background in driving sales,
customer service, quality, and profitability improvements in restaurant and cafeteria environments.
Dedicated to providing customers with best-in-class service to promote retention and repeat
business. Skilled supervisor with background in managing and training teams of up to 20
employees. Proficient in Microsoft Office (Word and Excel) and QuickBooks.
C
ORE
C
OMPETENCIES
• Strategic Planning
• Quality Control
• Recruiting and Hiring
• Relationship Building
• Customer Service
• Menu Planning and Design
• Staff Training / Development
• Profit and Sales Growth
• Purchasing / Ordering
• Inventory Control
• Catering Services
• Process Improvements
P
ROFESSIONAL
E
XPERIENCE
CAFÉ— City, ST 2005 to Present
General Manager / Owner
Hold full responsibility for cafeteria and catering services. Oversee purchasing and payroll
processing functions. Hire, train, and manage team of 10 employees. Create and update menu.
Key Achievements:
Grew sales from $420K to peak of $600K annually.
Developed new sales channel and maintained profitability during economic downturn by
creating innovative product concept. Developed new food product and landed large account
with distributor.
Drove improvements in customer service and quality by implementing new processes.
CAFÉ — City, ST 2005
General Manger / Owner
Led operations, purchasing, personnel, and billing functions for busy café. Hired and trained
employees, managed payroll and billing, and oversaw purchasing functions.
Key Achievements:
Quickly turned around struggling café to sell for profit, increasing sales from $200K to
$350K annually in less than 1 year.
Minimized labor costs by maintaining operations with only two employees.