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ROBERT NORBERG
300 River Drive • Corona, CA 92880 • Home: 951.582.2009 • Cell: 951.226.5384 • [email protected]
TELECOMMUNICATIONS SPECIALIST
Technical professional with international work history and 20+ years of excellence in the telecommunications
industry. Ability to convey complex, technical concepts into understandable language for non-technical people. In-
depth experience in project management, performing cost analysis, training staff on policies and operations, and
developing standard operation procedures. Consistent record of improving profit margin, seizing cost savings, and
securing customer loyalty. Proven ability to perform well under pressure with excellent leadership, management,
communication, customer service, and problem-solving skills. Hold security clearance.
- Available for travel and relocation -
PROFESSIONAL EXPERIENCE
TECHNOLOGY TEAM – Fort Carson, CO 1/2006 to 12/2006
Telecommunications Specialist
Served as team leader for company specializing in relocation of sensitive telecommunications equipment,
overseeing technical performance of 5 technicians. Charged with relocating $30 million worth of
telecommunications equipment for Totalcom, Inc. Identified and labeled end-to-end equipment connectivity,
identified and separated power sources, disconnected equipment from current facility and reconnected to new
facility. Ensured proper preparation of each piece of equipment for transport. Identified and addressed all technical
issues before and after transport.
Selected Achievements:
Played key role in completing project $60,000 under budget.
Increased efficiency of equipment transition and secured additional work for several technicians by
providing technical advice.
D
EPARTMENT OF THE ARMY – Mannheim, Germany 7/2002 to 12/2005
Telecommunications Specialist
Brought on board to provide technical assistance and guidance to tri-communication system users, project
managers, and contractors. Developed and administered training program for Nortel SL-100 network, test
equipment, and transmission interfaces. Supervises and trained Army personnel on policies, procedures, and
standards of operations. Oversaw maintenance and operation of Sullivan Barracks Multi-Function Switch (MFS),
Torii RSC, Naha SL-1 Private Branch Exchange (PBX) and other sensitive telecommunications equipment.
Analyzed switch malfunctions using switch logs and diagnostic tests and reports. Developed and maintained
information database on switch tables, telephone subscribers, trunks, and revision messages. Educated customers
on optimizing network features. Identified, performed, and projected cost analyses for future telecommunication
requirements.
Selected Achievements:
Realized $250K in government savings by conducting extensive 5-week training course for 14 U.S. Army
SL-100 technicians.
Created and implemented comprehensive training program, serving as new model for all 58
th
Signal
Battalion Companies. Program focuses on testing technical proficiencies for each technician, realizing
$50K in annual savings on training.
Achieved on-time and successful upgrade of $7 million network; coordinated and facilitated meeting with
outside agencies and vendors to streamline project. In addition, served as Quality Assurance Officer.
Developed and updated Standard Operation Procedures (SPOS).
Recognized with “Civilian Achievement Medal” and 72-hours “Time Off Award.”
After
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