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Service Level Agreement (SLA)
Terms and Conditions
Page | 1 d a k o t e c h
Service Level Agreement
| 28 June 2011 _ __ _____ _ Initial here
Computer and Network Systems
Service Level Agreement (SLA)
This Agreement entered into on this _______ day of ________________ 2011 by and between
Dakotech Inc., a Michigan Corporation, herein after referred to as Dakotech, with offices located
in Ann Arbor Michigan and ______________________ a _______________ (Corporation, LLC,
Partnership) herein after referred to as Client.
R
ECITALS
Whereas Dakotech is an IT Company validly existing and in good standing under the laws of the
State of Michigan, with power to carry on its business as it is now being conducted.
Whereas Client is a __________________ doing business in Michigan and is in need of IT
services and whereas Client desires to retain Dakotech to service Client under the following
terms and conditions:
A
GREEMENT
Dakotech shall provide to Client Support which includes, but is not limited to the following:
This Agreement is for onsite and remote Corporate Support services provided for the offices, or
building of Client, Headquartered at:
Any discounts offered under this Agreement are not transferrable and cannot be extended to
other businesses or entities.
1. This Agreement may be used toward residential computer and network support for Client
staff and family, providing the work is approved by Client and requested as part of the Client
extended user network.
1.1. Troubleshooting of reported computer or network problems,
1.2. Installing and configuring computer operating systems, application software
1.3. Remote support
1.4. User access addition(s) / removal(s)
1.5. Office automation and technology integration, long-term planning, technology
consultation
1.6. Computer network asset documentation and acquisition services
1.7. Practice Management Software customizations and interface/file structure design
1.8. Computer, Server and Network security services, network optimization services
2. Additional Support services including, but is not limited to the following may be contracted
by client and will be quoted and billed separately:
2.1. Structured Wiring and network physical infrastructure
2.2 Planning