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H. Sayer
page four
Human Resources Manager, Airport Field Services, Austin, TX, 1999 to 2000
Managed a staff of 200 employees and controlled a $3.3 million annual Human Resources budget. Oversaw issues
involving EEO, ADA, AAP, and FLSA to ensure compliance with regulations and minimize legal liability.
Initiated profit and loss cost control procedures, saving company $226,000 in employee overtime and Worker’s
Compensation claims.
Human Resources Manager, Airport Field Services, Orlando, FL, 1997 to 1999
Directed the effective delivery of human resources management, including employee relations, recruitment,
organizational development, benefits and compensation, labor law, and HR information systems for division with
1,500 employees and an annual operating budget in excess of $1.5 million.
Instituted formal team building programs, improving workforce efficiency and effectiveness by 23%.
Developed and implemented diversity training program “Employee Civil Treatment,” reducing EEOC and
harassment complaints from 35 to 0 per month.
Manager of Real Property, Asset Management, Brotherhood of Churches, Inc., Seattle, WS, 1996 to 1997
Provided strategic direction, administration, and management support services involving portfolio
management/analysis, asset business strategies, capital budget allocation, building maintenance, occupancy
administration, and property disposal for non-profit organization with real property assets of $30+ million.
Developed national capital investment strategies and promoted optimal investment decisions for real estate
acquisition, construction, renovation, leasing, and disposition activities.
Increased value of organization’s portfolio of owned and leased assets by 11%.
General Manager, Orlando International Airport, Airport Services, Inc., Orlando, FL, 1990 to 1995
Directed aircraft ground handling and passenger service station operations for minority business enterprise
provider of aviation services with 80 employees and $2.5 million in annual revenue.
Supervised staff of three station managers and five assistant station managers responsible for the efficient and
effective fulfillment of customers’ contract requirements. Successfully increased profitability, improved customer
service levels and decreased operational costs by 12%.
Demonstrated exceptional track record for prospecting new business, while maintaining strong customer
relationships with existing clients. Led high-level presentations and strategic negotiations with senior executives,
increasing new business by 27%.
HIGHLIGHTS OF CONSULTING EXPERIENCE
Human Resources Consultant, Safety-Kleen, Austin, TX, 2007
Directed research team conducting a study on “Voluntary Employee Turnover of Route Sales and Service
Representatives” for this leading provider of cleaning, environmental and refining solutions employing 4,500
people throughout the US, Canada and Puerto Rico.
Director of Human Resources, Training and Development, Aviation Services, International Airport, Grand
Cayman, 2004
Established corporate training and development programs that aligned strategic leadership, staffing, training, and
performance management processes to ensure highest competency levels and uniform performance standards.
Led new hire orientations, assessments, curriculum design, lesson plan development, and training for 268
employees at Cayman International Airport.
Airport Operations Consultant, Pacific State Airline Services, San Diego International Airport, San Diego, CA,
1995 to 1996
Established corporate training and development programs that aligned strategic leadership, staffing, training, and
performance management processes to ensure highest competency levels and uniform performance standards.
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