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H. Sayer
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• Dr. Alejandro Rodriguez and Sayer, Howard “Urban Governance Reform Index: An Alignment of Contemporary
Reform and Public Choice Propositions,” under review by the State and Local Government Review.
• Sayer, Howard “Blogger Nation: The New Civic Engagement,” manuscript in progress.
• Sayer, Howard “Economic Development Effects of Airports in Small Island Nations of Latin America and the
Caribbean,” manuscript in progress.
• Sayer, Howard “Airport Privatization: The Road to Sustainability in a Tourism Economy,” manuscript in progress.
H
IGHLIGHTS OF PROFESSIONAL EXPERIENCE
Global Flight Services, Inc., Austin, TX, 1997 to 2004
Director of Human Resources, Global Workforce Culture and Strategic Initiatives, Austin, TX, 2003 to 2004
• Oversaw the effective delivery of Global Workforce Culture and Strategic Initiatives for Global Flight Services
producing annual revenue of $650 million. Controlled $1.7 million budget focused around organizational
effectiveness, staff development and personnel administration of 7,000 employees in the US, Canada and Europe.
• Partnered with senior management to establish and communicate corporate mission statement and global
philosophy. Created global diversity strategy that allocated talent based on national and cultural perspectives.
Incorporated global thinking into HR policies and procedures to enhance employee effectiveness.
• Developed strategies and framework for organizational change in corporate culture to market HR programs in
employee recruitment, development, and retention to internal employees of Worldwide Flight Services.
• Created and delivered “World of Opportunity at Worldwide” (WOW) leadership and management training
program for 700 mid-level employees as well as senior management. Program increased retention of line
management from 9% to 15%, and reduced voluntary turnover of ramp service clerks from 18% to 11.5%.
• Implemented management assessment tool that improved employee communications, and ensured that managers
and employees worked together to achieve business goals across 62 national and international airports.
Regional Human Resources Manager, Austin, TX, 2001 to 2003
• Directed a staff of 15 HR professionals that provided the full spectrum of human resources services to 3,500
employees in 17 locations across Southeast region. Managed all legal and compliance issues (FLSA, EEO, ADA,
and HIPPA); and performed executive-level consulting in HR strategy development, employee/labor relations,
and P&L budgeting and planning management.
• Developed and instituted organizational succession-planning program that reduced employee turnover and saved
company $500,000 in annual human capital costs.
• Counseled Regional Vice President, General Managers, and HR staff on the interpretation and application of
union agreements for Transport Workers Union of America (TWU), Service Employers International Union
(SEIU) and Canadian Auto Workers (CAW).
• Represented HR Services during an SAP HR 4.6c design and implementation project. As project manager,
identified and advocated for the unique needs of HR Services function. During implementation, served as trainer
to department’s staff.
Human Resources Manager, Special Projects, Austin, TX, 2000 to 2001
• Introduced HR due diligence protocol for mergers and acquisitions; trained senior executives on organizational
culture of acquired companies, facilitating seamless integration within parent company of 10,000 employees.
• Conducted situational assessments of HR litigations and labor relations for newly acquired companies, saving
Worldwide Flight Services $3 million in labor costs.
• Instrumental in guiding HR transition team charged with designing and restructuring staffing and airport
operations for $3 million contract with Hong Kong International Airport Authority; reduced labor costs by 25%.
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