Preview Operations Manager Resume

HANNAH CLARK

21 SAINT LAWRENCE, VENTURA, CA 93007

805.555.1208 ~ CELL: 805.555.3001

HANNAHC@SBCGLOBAL.NET

SENIOR MANAGEMENT AND OPERATIONS EXECUTIVE

Positioned to deliver leadership excellence, proven resource maximization methodology,

innovative operational efficiency, and cost reductions.

PROFESSIONAL PROFILE

 Senior-level executive with claims, human-resources management, risk-management, and insurance-

management background highly applicable to analyzing and procuring insurance programs, overseeing

claims handling, as well as improving safety programs and accident reporting, for positive

contribution to the bottom line.

 Accomplished operations and performance-management professional with more than 15 years of

solid operations, strategic-planning, business-expansion, and organizational-design experience.

 Motivated achiever and proven bottom-line contributor with solid record of revenue recovery and

cost reductions through process redesign, savvy contract negotiation, organizational reengineering,

and human-resources management.

 Visionary leader and highly capable change-agent who consistently refines and revitalizes strategies

and procedures, introduces innovation, designs change, and facilitates solutions-driven team

collaboration.

 Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop

action plans, and lead team to meet or exceed targeted goals.

 Effective communicator and relationship-builder with superior detail orientation who gathers and

imparts information effectively across all management, department, and discipline levels and engenders

collaborative spirit, consistently resulting in extraordinary outcomes.

AREAS OF EXPERTISE

 Business Process and

Strategy Development

 Strategic/Tactical

Business Planning and

Implementation

 Financial Analysis

 Financial Planning

 Risk Management

 Budgeting

 Business Expansion

 Growth Planning

and Implementation

 Cost Reduction

 Profit Management

 Organizational

Reengineering

 Change Management

 TQM

 Organizational Design

 Performance

Management

 Negotiation

 Decision Making

 Communications

 Mentoring and

Motivation

 Dynamic Leadership

 Team Building

 Accounts Receivables

and Third-Party

Recovery Management

 Human Resources

PROFESSIONAL

EXPERIENCE

Senior Vice President/Chief Claim Officer, Neptune Compensation Insurance Group, Ventura, CA, 2003 to

2007

 Planned and implemented policies, procedures, and operating performance standards for claims,

reinsurance, and recovery functions to turn around failing $1 billion company; responded to financial

crisis by deploying effective interventions, crisis-management strategies, and stabilization protocols.

 Provided leadership for more than 600 employees nationwide, 50,000+ in pending claims, $800

million annually in claim and loss adjustment expense payments, as well as more than $100

million in salary and operating expenses.

 Cultivated and maintained excellent relationships with re-insurers, customers, clients, and state

regulators, and developed cost-containment initiatives, profitable loss ratios, and risk

identification and mitigation.

 Delivered unprecedented results by negotiating $60 million claim-handling contract with vendor

to take over handling of all existing and new claims, as well as all employees at their existing

salaries, benefits, and service time, resulting in savings of more than $40 million.

 Increased recoveries from less than 2 percent of paid to 5.7 percent of paid, resulting in $39.6 million

in increased recoverables by creating “Third Party Recovery Recognition Templates.”

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