HTML Preview Operations Manager Resume page number 1.
HANNAH CLARK
21 SAINT LAWRENCE, VENTURA, CA 93007
805.555.1208 ~ CELL: 805.555.3001
HANNAHC@SBCGLOBAL.NET
SENIOR MANAGEMENT AND OPERATIONS EXECUTIVE
Positioned to deliver leadership excellence, proven resource maximization methodology,
innovative operational efficiency, and cost reductions.
PROFESSIONAL PROFILE
Senior-level executive with claims, human-resources management, risk-management, and insurance-
management background highly applicable to analyzing and procuring insurance programs, overseeing
claims handling, as well as improving safety programs and accident reporting, for positive
contribution to the bottom line.
Accomplished operations and performance-management professional with more than 15 years of
solid operations, strategic-planning, business-expansion, and organizational-design experience.
Motivated achiever and proven bottom-line contributor with solid record of revenue recovery and
cost reductions through process redesign, savvy contract negotiation, organizational reengineering,
and human-resources management.
Visionary leader and highly capable change-agent who consistently refines and revitalizes strategies
and procedures, introduces innovation, designs change, and facilitates solutions-driven team
collaboration.
Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop
action plans, and lead team to meet or exceed targeted goals.
Effective communicator and relationship-builder with superior detail orientation who gathers and
imparts information effectively across all management, department, and discipline levels and engenders
collaborative spirit, consistently resulting in extraordinary outcomes.
AREAS OF EXPERTISE
Business Process and
Strategy Development
Strategic/Tactical
Business Planning and
Implementation
Financial Analysis
Financial Planning
Risk Management
Budgeting
Business Expansion
Growth Planning
and Implementation
Cost Reduction
Profit Management
Organizational
Reengineering
Change Management
TQM
Organizational Design
Performance
Management
Negotiation
Decision Making
Communications
Mentoring and
Motivation
Dynamic Leadership
Team Building
Accounts Receivables
and Third-Party
Recovery Management
Human Resources
PROFESSIONAL
EXPERIENCE
Senior Vice President/Chief Claim Officer, Neptune Compensation Insurance Group, Ventura, CA, 2003 to
2007
Planned and implemented policies, procedures, and operating performance standards for claims,
reinsurance, and recovery functions to turn around failing $1 billion company; responded to financial
crisis by deploying effective interventions, crisis-management strategies, and stabilization protocols.
Provided leadership for more than 600 employees nationwide, 50,000+ in pending claims, $800
million annually in claim and loss adjustment expense payments, as well as more than $100
million in salary and operating expenses.
Cultivated and maintained excellent relationships with re-insurers, customers, clients, and state
regulators, and developed cost-containment initiatives, profitable loss ratios, and risk
identification and mitigation.
Delivered unprecedented results by negotiating $60 million claim-handling contract with vendor
to take over handling of all existing and new claims, as well as all employees at their existing
salaries, benefits, and service time, resulting in savings of more than $40 million.
Increased recoveries from less than 2 percent of paid to 5.7 percent of paid, resulting in $39.6 million
in increased recoverables by creating “Third Party Recovery Recognition Templates.”