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Dental Office Manager
Job Title
Dental Office Manager
Job Level
Non- Supervisory- Reports to the Chief Dental Officer or dentist-in-charge
Job Description: Help the organizations Chief Operations Officer and Chief Dental Officer to achieve the goals
and purposes of the company through organization of the office and utilize the staff to accomplish the goals of the
practice. The dental office manager is expected to develop and enforce policy that works to create a smooth sailing,
high-moral office where the COO/CDO is free to sell and deliver dentistry during production hours.
Significant Duties and Functions
Enforce policy. Ensures that policy is carried out and never departs from policy without specific permission
from the COO/CDO.
Organizes the practice for production-ensures that works gets done.
Initiates and develops polices and procedures, distribute policy to staff upon approval.
Knows the business of the organization-handles confusions and creates order in the practice.
Expedites, supervises, and handles all administrative actions within the practice.
Achieves the goals and purposes of the COO/CDO through targeted programs, staff assignment, and
keeping practice busy and prosperous through high ethical and moral standards.
Acts as a liaison between the COO/CDO and patients, public, and peers.
Policies out all inefficiencies in the office.
Conducts staff meetings in conjunction with the COO/CDO.
Meets regularly with COO/CDO to plan strategy, review plans in place, and coordinate activities.
Responsible for staff interaction that will result in business expansion.
Train, apprentice, commend, reprimand, correct, and inspire all staff members.
Willing and able to confront employees in terms of performance.
Is able to do every job in the organization regarding their area of specialty.
Responsible for smooth and efficient patient flow and the handling of any situation, which is stopping or
slowing this flow.
Must be able to stay calm in a hectic work environment and handle any production situation competently.
Must know enough about the organization to organize for the most efficient production.
Assists doctors in signing in patients for treatments, handles objections and barriers, gets patients scheduled
and collects fees.
Oversees and handles insurance collections
Follows up on un-closed patients, stays in communication and helps them to get their needed treatment
done.
Oversees all financial matters in the office- responsible for accurate balancing of all office transactions.
Makes sure income is always greater than outgo by closely monitoring production, collection, and
receivables
Working Conditions and Work Requirement