HTML Preview Hotel General Manager Resume page number 1.
E
DWARD
S
TEPHENS
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G
ENER AL
M
AN AGER
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Drive Business Performances into Competitive Advantages for Upscale Hotels & Resorts through
Vision and Revenue–Generating Operational Leadership
555 Longacre Drive Phone: (410) 555–0005
Baltimore, MD 21784
Email: estephens@yahoo.com
Mobile: (410) 299-2233
Over 16 years’ experience as a Top–Performing hospitality General Manager
steering business development, operational efficiencies, and strategic sales and
marketing initiatives for hotels and resort properties. Provide leadership for up to 450
employees with multi–unit responsibility for 130–2K-room properties. Execute a
“clear vision and voice” to align with high ethical standards and cultures of discipline
that value integrity and a transparency in the core business. Always deliver.
SE L E C T PE R F O R M A N C E HI G H L I G H T S & BE N C H M A R K S
Played key role as GM in leading airport, suburban, city, and historic hotel
properties to unprecedented market share, revenue, and profit.
Increased revenue $2.5M+ and EBITDA $1.9M within two years in a Wyndham
(Pittsburgh) property declining since acquisition. Earned six (6) awards for
Excellence following first full year of assignment.
Developed a high-performing team that led Wyndham (Baltimore) to the highest
market share, revenue, and profit in 40 years of operation.
Empower sales teams and GMs to anticipate trends, create opportunities, and
drive quality. Result: Top Customer Service ratings in every hotel.
Requested by upper management to assist as Task Force GM with conversion
properties, and GM training and development.
PR O FE S S IO N A L C A R E E R CH R O N O L O G Y
WESTIN SAN FRANCISCO MARKET STREET HOTEL (676-room hotel with 23K sq. ft. of meeting space) 2008 – Present
Task Force General Manager, Repositioning Four-Diamond hotel to a Westin brand.
GAYLORD RESORTS (2,000-room, Four-Diamond resort and conference center)
Director of Rooms, Gaylord National Resort & Conference Center, National Harbor,
MD
2007 – 2008
REMINGTON HOTELS (transitioned non-branded assets into flagship properties; repositioned hotels after renovation)
Vice President & General Manager, Historic Inns of Annapolis, Annapolis,
MD
2006 – 2007
MERRITT HOSPITALITY (400-room, suburban full-service hotel with 28K sq. ft. of meeting space)
General Manager, Marriott Hunt Valley, Hunt Valley, MD
2005 – 2006
WYNDHAM INTERNATIONAL HOTELS AND RESORTS, General Manager … 1994 – 2005
Wyndham Baltimore Inner Harbor, Baltimore, MD (707-room flagship, upscale full-service hotel)
Wyndham Hotel, Pittsburgh, PA (314-room, upscale full-service airport hotel)
Wyndham Hotel: Valley Forge, PA (229-room, upscale all-suite, full-service hotel)
Wyndham Hotel Phoenix Airport, AZ (210-room, upscale, full-service airport hotel)
Wyndham Garden Hotel: North Phoenix, AZ (166-room, full-service); Wood Dale, IL (162-room full service);
and Naperville, IL (130-room, full-service)
Previous Experience:
VISTA HOST, General Manager, Hampton Inn, Greentree, PA (1991 – 1994)
ED U C A T I O N – B.S. in Hotel, Restaurant, and Institutional Management, The Pennsylvania State University
INDIVIDUAL AWARDS
President’s Awards for
RevPar, 1994–2003
Nomination for “GM of
the Year,” 2000 & 2003
“Sales Team of the
Year,” 1995 & 1996
President’s Award for
Guest Service Scores &
Return Intent,
1995 & 1996
“GM of the Year,” 1992
“Superior” ratings on
year-end performance
evaluations