HTML Preview Employee Scorecard page number 1.


1
Indicator
Desired
Trend
Current
Trend
Baseline
2012
Q1
2013
Q2
2013
Q3
2013
Q4
2013
2013 Q
Average
Q1
2014
Q2
2014
Q3
2014
Q4
2014
Absenteeism (PTO-U) (HR)
11,192.00 13,978 7,754 9,061 8,267 9,765 15,284 6,433 8,457 7,770 9,486
Turnover rate for < 1yr of service (HR)
1.43% 1.06% 0.92% 0.7% 0.78% 0.92% 1.30% 1.1% 0.88% 1.18% 1.12%
Turnover rate for introductory period (90 days) (HR)
.08% 0.06% 0.00% 0.12% 0.05% 0.06% 0.00% 0.06% 0.05% 0.16% 0.03%
How well staff work together for care of patients (PG)
87.00% 86.20% 89.60% 87.60% 88.30% 87.93% 87.90% 90.30% 89.60% 89.27%
Turnover Rate-Hospital Wide-Voluntary Only (HR)
4.44% 3.68% 3.63% 3.01% 2.79% 3.24% 3.03% 4.12% 4.04% 4.56% 4.24%
Community Service Hours (PR)
6,209 19,231 24,684
Percentage of employees who contribute to
United Way (HR)
26.00% 21.00% 26.00%
Overall professional Appearance (PG)
89.00% 88.60% 89.30% 88.20% 90.10% 89.05% 90.40% 91.60% 90.30% 90.77%
Employee Rounding by Managers (SM) * ~
63.00% 61.00% 67.00% 62.58%
N-D
63.53%
53.06% 58.4% 70.30% N-D
60.59%
Number of Survey Respondents (SM) *
271 372 342
318 N-D
344
408 250 293 N-D
317
Active in decision making for my department (SM) * ~
51.00% 56.00% 53.00% 46.23%
N-D
51.74%
46.13% 46.00% 53.90% N-D
48.68%
Comfortable discussing/reporting safety issues
in my department (SM) * ~
84.00% 89.00% 88.00%
88.36% N-D
88.45% 79.09% 79.20% 82.6%
N-D
80.30%
Courtesy and Respect (PG)
87.00% 87.00% 88.00% 87.51% 84.52% 86.76% 88.45% 82% 84.2% 84.88%
Reward and Recognition (SM) * ~
31.00% 37.00% 39.00%
31.13% N-D
35.71%
33.30% 40.4% 41.6% N-D
38.43%
Manager responds timely and constructively
to my concerns (SM) * ~
64.00% 65.00% 64.00% 69.81%
N-D
66.27% 52.12% 58% 65%
N-D
58.34%
Overall Rating HCHAPS (PG)
58.00% 54.40% 62.00% 56.70% 57.80% 57.73% 55.60% 53% 60.1% 56.23%
Proud to work at CCMC (SM) * ~
53.00% 58.00%
58.00% 61.01% N-D
59.00%
34.11% 45.2% 51.9% N-D
43.74%
Communication/Department Meetings (SM) * ~
51.00% 52.00% 61.00% 54.72% N-D 55.91% 47.30% 52.4% 75.1%
N-D
58.27%
Initial On boarding of employees (GHO/ET)
4.42 4.31 4.63 4.48 4.34 4.44 4.36 4.12 4.33 4.43 4.31
HR - Human Resources PG - Press Ganey
GHO/ET - General Hospital Orientation
Evaluation Tool (Range 1-5)
PR - Performance Reviews
SM - Survey Monkey
Excellence
Employee Engagement Scorecard
Integrity
Commitment
Accountability
Respect
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If it really was a no–brainer to make it on your own in business there’d be millions of no–brained, harebrained, and otherwise dubiously brained individuals quitting their day jobs and hanging out their own shingles. Nobody would be left to round out the workforce and execute the business plan. | Bill Rancic