HTML Preview Employee Scorecard page number 1.
1
Indicator
Desired
Trend
Current
Trend
Baseline
2012
Q1
2013
Q2
2013
Q3
2013
Q4
2013
2013 Q
Average
Q1
2014
Q2
2014
Q3
2014
Q4
2014
2014 Q
Average
Absenteeism (PTO-U) (HR) ↓ ↓
11,192.00 13,978 7,754 9,061 8,267 9,765 15,284 6,433 8,457 7,770 9,486
Turnover rate for < 1yr of service (HR) ↓ ↑
1.43% 1.06% 0.92% 0.7% 0.78% 0.92% 1.30% 1.1% 0.88% 1.18% 1.12%
Turnover rate for introductory period (90 days) (HR)
↓ ↓
.08% 0.06% 0.00% 0.12% 0.05% 0.06% 0.00% 0.06% 0.05% 0.16% 0.03%
How well staff work together for care of patients (PG)
↑ ↑
87.00% 86.20% 89.60% 87.60% 88.30% 87.93% 87.90% 90.30% 89.60% 89.27%
Turnover Rate-Hospital Wide-Voluntary Only (HR)
↓ ↑
4.44% 3.68% 3.63% 3.01% 2.79% 3.24% 3.03% 4.12% 4.04% 4.56% 4.24%
Community Service Hours (PR) ↑ ↑
6,209 19,231 24,684
Percentage of employees who contribute to
United Way (HR)
↑ ↑
26.00% 21.00% 26.00%
Overall professional Appearance (PG)
↑ ↑
89.00% 88.60% 89.30% 88.20% 90.10% 89.05% 90.40% 91.60% 90.30% 90.77%
Employee Rounding by Managers (SM) * ~ ↑ ↓
63.00% 61.00% 67.00% 62.58%
N-D
63.53%
53.06% 58.4% 70.30% N-D
60.59%
Number of Survey Respondents (SM) * ↑ ↓
271 372 342
318 N-D
344
408 250 293 N-D
317
Active in decision making for my department (SM) * ~ ↑ ↓
51.00% 56.00% 53.00% 46.23%
N-D
51.74%
46.13% 46.00% 53.90% N-D
48.68%
Comfortable discussing/reporting safety issues
in my department (SM) * ~
↑ ↓
84.00% 89.00% 88.00%
88.36% N-D
88.45% 79.09% 79.20% 82.6%
N-D
80.30%
Courtesy and Respect (PG)
↑ ↑
87.00% 87.00% 88.00% 87.51% 84.52% 86.76% 88.45% 82% 84.2% 84.88%
Reward and Recognition (SM) * ~ ↑ ↑
31.00% 37.00% 39.00%
31.13% N-D
35.71%
33.30% 40.4% 41.6% N-D
38.43%
Manager responds timely and constructively
to my concerns (SM) * ~
↑ ↓
64.00% 65.00% 64.00% 69.81%
N-D
66.27% 52.12% 58% 65%
N-D
58.34%
Overall Rating HCHAPS (PG)
↑ ↓
58.00% 54.40% 62.00% 56.70% 57.80% 57.73% 55.60% 53% 60.1% 56.23%
Proud to work at CCMC (SM) * ~ ↑ ↓
53.00% 58.00%
58.00% 61.01% N-D
59.00%
34.11% 45.2% 51.9% N-D
43.74%
Communication/Department Meetings (SM) * ~ ↑ ↓
51.00% 52.00% 61.00% 54.72% N-D 55.91% 47.30% 52.4% 75.1%
N-D
58.27%
Initial On boarding of employees (GHO/ET)
↑
4.42 4.31 4.63 4.48 4.34 4.44 4.36 4.12 4.33 4.43 4.31
HR - Human Resources PG - Press Ganey
GHO/ET - General Hospital Orientation
Evaluation Tool (Range 1-5)
PR - Performance Reviews
SM - Survey Monkey
Excellence
Employee Engagement Scorecard
Integrity
Commitment
Accountability
Respect