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©The Right Résumé 2011
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S
HANNA CLAYTON
(222) 555-6677
sclayton@therightresume.biz
1111 Shindel Street, City, MI 48359
ADMINISTRATIVE / OFFICE MANAGEMENT
VALUE OFFERED:
AREAS OF EXPERTISE:
ADEPT MULTITASKER…quickly assess and prioritize projects, based on
account deadlines, complexity, process flow, and person-hours required.
VERSATILE WRITING SKILLS…with experience preparing speeches,
presentations, dialog, job descriptions, and other business documentation.
PROBLEM SOLVER...enjoy the challenges of each problem and developing
the most effective solution.
TEAM PLAYER AND MOTIVATOR…create camaraderie and motivate staff
to increase productivity.
Personnel Management
Multitasking Skills
Relationship Management
Oral & Written Communication
Planning & Scheduling
Spreadsheets / Reports
Office Reception
Business Law
Problem Resolution
PROFESSIONAL EXPERIENCE
Mortgage Company, Hills, MI
2005 – present
Mortgage auditing company, detecting fraud and ensuring lender compliance.
Data Entry Operator: Go-to-person for document management, investigating problems, providing guidance to staff, and outlining
next steps to ensure efficiency and on-time completion. Manage over 700 client files with absolute confidentiality. Train employees, assign
workload, and monitor workflow.
Valued as “Key Employee”—assisting management and C-level staff with department issues and
administrative functions.
Improved office production by 75%, streamlined processes, motivated staff, and met deadlines.
Prepared and outlined responsibilities for department, including roles and responsibilities for each
employee.
Brainstormed and developed new strategy for receiving client information that decreased errors and
improved report turnaround time, thereby allowing project completion before scheduled deadlines.
Great Theatre, Hills, MI
2000 – 2007
House Manager: Seasonal position held while pursuing MBA. Managed a staff of 6. Developed a friendly, action-oriented team -
providing exceptional customer service to ensure smooth operation of each event. Resolved problems and conflicts as necessary.
Oakland University, Rochester, MI
2002 – 2005
Secretary / Office Assistant: Provided administrative support to the Director of Career Services. Managed payroll, prepared job
placement descriptions, and facilitated new-hire orientation and performance appraisals for student internship program.
EDUCATION & CERTIFICATIONS
Certificate, Human Resources Management, Society for Human Resource Management, Expected 04/10
Masters, Business Administration, University of Detroit, Detroit, MI, 2008
3.6 GPA
Bachelor of Arts, Psychology, Local University, Hills, MI, 2005
PROFESSIONAL AFFILIATIONS
HUMAN RESOURCE ASSOCIATION OF GREATER DETROIT, 2009-present