Sample Site Visit Agenda
Level 1
ABC Company
Tennessee Center for Performance Excellence Site Visit
Tentative Agenda
Date: Sept. 15, 2016
Time: 1:00 p.m. to approximately 5:00 p.m.
Location: ABC Company
111 Main Street
Nashville, TN 37201
Purpose: Conduct TNCPE Level 1 site visit
Agenda: Introductions
Overview of the TNCPE Award process
Overview of Performance Excellence: purpose, goals, core values
Overview of the Baldrige Excellence Framework
TM
Discussion, education and evaluation with respect to:
Leadership
Strategy
Customers
Measurement, Analysis and Knowledge Management
Workforce
Operations
Results
Questions
Wrap-up and explanation of the next steps
Questions representative of TNCPE site visit discussion:
How do leaders communicate with the workforce? How do they promote a focus on the
customer?
How does your organization support the community?
Describe your strategic planning process. How do you translate your plans into actions?
How do you build loyal relationships with your customers?
How do you manage information and knowledge?
How do you engage your employees and meet their needs?
How do you develop and design new services?
What measures do you use to track organizational performance?