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JOB DESCRIPTION
RESTAURANT WAITER
Department: RESTAURANT
Reports to: ASSISTANT MANAGER (RESTAURANT)
AND ALSO TO THE DUTY MANAGER
Purpose of Position:
To deliver friendly and efficient service; to create a warm and welcoming atmosphere for
all our customers and ensure they have a great experience; our waiters are attentive to
our customers’ needs and preferences, make recommendations and serve drinks and food
accurately and efficiently according to Bounce standards; at all times waiters are expected
to make our customers feel welcome, important and relaxed.
The ultimate goal of all employees is to deliver excellent customer service, creating a
unique experience for the customer which makes them want to return; you should be
positive, loyal and a proud ambassador of the Bounce brand.
Core Non-Negotiable Skills and Experience:
Bounce Personality
Customer service – a natural empathy to offer genuine customer service
Articulate and excellent spoken English
Previous experience in a semi-formal restaurant environment
Our People:
Always approach customers with a smile and help to create a great atmosphere.
Exceed our customers’ expectations by delivering service in a professional,
knowledgeable and accommodating way.
Remain calm, patient and polite if receiving customer feedback.
Are confident, self-motivated and demonstrate a passionate commitment to the
business.
Are friendly, professional, honest, reliable and trustworthy.
Have good working relationships with everyone they come into contact with at work,
behaving in a friendly, courteous and professional way.
Bring a positive attitude to work, co-operating closely with team members and other
departments to ensure that Bounce is the best it can be.
Set a great example to new employees.