HTML Preview Health Department Staff Satisfaction Survey page number 1.
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TYGERBERG ACADEMIC HOSPITAL NEWSLETTER
NUUSBRIEF VAN TYGERBERG AKADEMIESE HOSPITAAL
JUNE/JUNIE 2011
ASTHMA 5
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STAFF SATISFACTION SURVEY
A staff satisfaction survey was conducted from 3
November till 3 December 2010. Cluster random
sample method was used to conduct the survey.
The aim of the survey was:
To gain an understanding into employees opinions
and feelings about their workplace, their job and
their work environment.
For the organisation to be able to address those
areas where employees experiences are less
than ideal.
To assess levels of staff satisfaction with an adequate
had been previously used in the same context.
The survey measures seven (7) broad areas namely:
1. Opinion of the organisation
2. Communication and consultation within the
organisation
3. Service provided by administrative components
4. Employees immediate work environment
5. Physical work environment, safety and security
6. Performance appraisal/evaluation
7. Education and training
survey.
Almost all the domains show an improvement
in satisfaction levels, however the domain that
shows the greatest improvement is the Employees
immediate work environment. This domain shows an
increase of 40% (38% in 2008 and 78% 2010).
Staff satisfaction levels show an increase in all (7)
seven domains; communication and consultation
have the lowest score of all seven (7) domains; there
was an increase of 8,7% satisfaction.
The report shows that staff is very proud to work for
Tygerberg Hospital. The participants recommend
the employer (Department of Health) as the
employer of choice. Staff members still feel more
can be done about the support they received from
the Administrative support teams. Staff members
don’t feel safe at work, their personal belongings for
example, cars are not safe. Staff also feel that more
can be done about the rest rooms and tea room
facilities. The staff members feel that the managers
(supervisors) are accessible and available and
regard everybody as valued team members.
Recommendations
In order to improve satisfaction levels in the
workplace, staff and management need to build on
the achievements of the past. To incorporate all the
accountability integrity, responsiveness in all
workplace activities to achieve the vision and the
mission of the organisation.
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